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Job Description

The Director of Network Engineering is responsible for the design, implementation, and operation of the Alabama LLC fiber network. This role provides technical leadership across XGS-PON access, transport infrastructure, and IP core, ensuring operational excellence, vendor accountability, and a superior customer experience. The Director partners with internal teams and external vendors to deliver scalable, secure, and reliable fiber-based services throughout Alabama.

• Engineer end-to-end solutions for XGS-PON FTTH, IP/MPLS core, and DWDM transport (lit and dark fiber).

• Maintain capacity models and growth playbooks.

• Define and update standards, MOPs, SOPs, as-builts, and software roadmaps across all network domains.

• Serve as Tier-III escalation for incident triage, root-cause analysis, and postmortems.

• Participate in on-call rotations and after-hours maintenance.

• Own operational KPIs and network performance metrics.

• Proactively monitor and ensure reliability and connectivity for all remote sites.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Bachelor’s degree in Telecommunications, Network Engineering, Computer Science, or equivalent experience.

• 7–10+ years in service-provider/FTTH networking with hands-on design, implementation, and operations at scale (PON, optical, IP/MPLS).

• Proven Tier-II/III escalation experience

• XGS-PON (OLT/ONT), Altiplano workflows, service provisioning, and interoperability testing

• Optical DWDM; IP routing/switching (Layer 2/Layer 3); QoS/traffic engineering

• Experience with lit & dark fiber engineering (OTDR, power budget, span loss, route diversity) Proficient in monitoring/telemetry, ticketing, log analysis, and config management; scripting/automation