• Customer Support Manager - Industrial

    Insight Global (Canton, PA)


    Job Description

    As the Customer Support Manager on the Industrial team, you are a liaison between the customer and the clients in the Industrial space. The CSM is responsible for maintaining the relationship between the customer and Client by understanding, implementing, and communicating the needs of the customer to the client’s management.

     

    • Meet/Communicate with Customer on a daily basis to understand their needs.

    • Communicate with Operations Manager and Corporate Account Rep to discuss needs and ways to implement.

    • Provide market intelligence/competition/trends/status/progress to manager and established information sharing channels.

    • Follow up to ensure personnel and equipment needs for the job at hand.

    • Follow up to ensure personnel and equipment is available as needs change for the customer.

    • Coordinate personnel, fleet, and equipment mobilization.

    • Continuing relationship with customer as more jobs and needs become available.

    • Maintain accurate records of all sales and prospecting activities including sales calls, presentation, closed sales, and follow-up activities with supported customer.

    • Prospecting potential customers/industries and educating them on our services.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

    Skills and Requirements

    • Associates degree

    • 2-3+ years currently in the industrial sales space

    • experience in a customer facing sales role with a strong track record of relationship management and account development

    • Experience selling temporary water treatment/filtration systems, pipeline hydrotesting, pumps, poly pipe and secondary containment, AST (above ground storage tanks)

    • Has a current book of business with contacts & accounts

    • Must be a go getter and be a self starter. - Bachelor’s Degree

     

    - Midstream pipeline experience

     

    - Experience in the following industries: utility, municipality, pipeline companies, heavy civil contractors, food and beverage manufactures, solar facilities,