"Alerted.org

Job Description

The Help Desk Technician plays a key role in initiating support responses and maintaining ongoing communication with clients. This position requires strong skills in troubleshooting, problem-solving, communication, and situational awareness. Most support tasks are performed remotely using specialized software tools, though occasional travel to client sites may be necessary to deliver on-site services.

Under the guidance of the Administration team and through regular communication, the Support Technician is responsible for delivering core services and monitoring for managed service clients.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Experience with Microsoft desktop operating systems in domain environments required

Understanding of Microsoft Active Directory

Experience with Office 2013 or later required

Proficient PC and Network related troubleshooting skills

Ability to research solutions to various issues on web sites or using other technical sources

Microsoft, A+, Network+ certifications PREFERRED

Basic understanding of IP networks