"Alerted.org

Summary of Responsibilities:

The leasing consultant is responsible for coordinating all activities related to apartment rentals,

move-ins, move-outs, and lease renewals. This position is also responsible for interacting directly

with prospective and current residents to achieve maximum occupancy and ensure resident

retention and client satisfaction.

Primary Responsibilities and Objectives:

• Ability to focus on the needs of others by listening, understanding, and showing empathy and

respect

• Ensures excellent customer service to prospective and current residents and promotes a

quality living experience for all

• Generate and handle traffic, qualify prospective residents, lease apartments, prepare lease

documentation, and complete move-in paperwork and processes

• Ensure model apartments are in touring condition

• Orient prospective and current residents to the property

• Process renewal paperwork and ensure documentation is delivered to current residents

monthly

• Maintain accurate and detailed records of traffic activity by entering applicable information

into the computer

• Follow up with all prospective residents via phone, mail, or email

• Convert phone traffic into scheduled appointments with prospective residents to tour the

property

• Inspect apartments before resident move-ins and ensure apartments are in move-in condition

by coordinating move-in/out needs and schedules with the maintenance team

• Create and maintain confidential resident files, which include reviewing move-in paperwork

with new residents

• Complete weekly leasing reports in an accurate and timely fashion

• Ensure all open and close procedures are completed daily

• Assist with ongoing resident relations throughout the occupant’s tenancy by ensuring

requests are responded to promptly and accurately

• Responsible for shopping competitive properties

• Inspect buildings and grounds to ensure safety and cleanliness, and alert maintenance to

items that need to be repaired

• Assist with processing work order requests for residents and ensure work is completed

promptly

• Support management by providing clerical support such as answering phone calls, filing, and

processing property invoices, as needed

• May be asked to assist with planning and implementing resident activities to increase resident

retention

• Comply with all company policies, applicable health and safety rules and regulations, as well

as applicable local, state, and federal laws

• Performs other duties as assigned

Education and Experience:

• High school diploma is required

• Minimum of one year of previous sales experience is preferred

• One year of previous residential leasing experience is preferred

Skills and Requirements:

• Excellent customer service and interpersonal skills with the ability to relate to others

• Prior experience in Yardi Voyager or another equivalent system is preferred

• Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint, and

Excel

• Excellent interpersonal skills to effectively and sensitively communicate with all levels of

management

• Sensitivity to confidential matters is required

• Ability to work independently and prioritize effectively in a fast-paced environment with a

strong sense of urgency

• Ability to relay technical concerns with adequate detail, quickly and accurately

• Capability to read, write, comprehend, and converse in English

• Ability to use general office equipment, such as telephone, fax machine, printer, copier, and

key track system

• Strong organizational and time-management skills

• Ability to cope with and defuse situations involving angry or difficult people

• Must maintain a valid driver’s license, clean driving record, and current auto insurance is

required

• Must comply with all safety requirements

• Required to complete and successfully pass the Avenue5 Fair Housing, Diversity and Inclusion

Training within the first 30 days of employment

Scheduling:

• Required to maintain a regular schedule which may require working overtime, weekends, and

non-traditional holidays

• May be required to be on-call and aid during staffing deficiencies on-site

Environment:

• Exposure to environment typically found in an office building

Physical Requirements:

Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform

essential functions. These functions include, but are not limited to:

• Ability to lift, push, and pull up to 25 pounds

• Ability to move around the property several times daily (up to 10 miles a day)

• Ability to move on uneven surfaces

• Ability to move up and down several flights of stairs several times daily

• Must be able to observe and detect signs of emergency through visual and/or auditory cues

• Must be able to remain stationary, move around, reach, and position oneself as needed for

extended periods of time

• Ability to communicate and express or exchange ideas with others, as well as those activities

in which they must convey detailed or important instructions to other workers accurately,

loudly, or quickly

• Ability to perceive the nature of sounds at normal speaking levels, including the ability to

receive detailed information through oral communication, and to make the discriminations in

sound

• Visual requirements including color, depth perception, and field vision

• Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct

• Ability to tolerate stressful situations

• Ability to work under minimal to moderate supervision

This job description is not an all-inclusive list of functions and tasks. Over the length of

employment, these functions and tasks may change.

Diversity:

Diversity creates a healthier atmosphere: Avenue5 is an Equal Employment

Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration

for employment without regard to race, color, religion, sex, age, national origin, protected veteran

status, disability status, sexual orientation, gender identity