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Administrative Assistant-RCF/PMI

Hillcrest Family Services

1 Positions

ID: 537386318

Posted On 09/22/2025

Refreshed On 10/23/2025

Job Overview

Responsibilities

The **Administrative** **Assistant** provides comprehensive administrative support to the RCF/PMI team. This role involves coordinating daily office operations, supporting the Administrator and Assistant Administrator position, maintaining program census, and assisting with communications to ensure efficient workflow and high-quality service delivery. In addition, you will:

+ Maintainandorganizeofficesupplies,ensuringavailabilitywhenneeded.

+ Prepareandprocessdocumentation,includingforms,reportsandcorrespondence.

+ Ensurealldataisaccuratelyenteredandcomplywithconfidentialityregulations(e.g.HIPAA).

+ Coordinatemeetings,appointments,andteamschedules.

+ SupportthebillingprocessesbygatheringcensusdataandreportingittimelytotheAdministrator.

+ GenerateregularprogramreportsasrequestedbytheRCF/PMIAdministratorand/orAssistantAdministrator.

+ Disseminateinformation,reminders,andupdatestotheteamandclients.

+ Ensurecompliancewithorganizationalpoliciesandprocedures.

+ Assistinauditsandqualityassurancereviews.

+ Otherdutiesasassigned.

Requirements

Education:

+ Highschooldiplomaorequivalencyrequired.

+ Associate degree is preferred.

Experience:

+ Minimumoftwo(2)yearsofexperienceinanadministrativeorhealthcaresupportrole preferred.

Knowledge/Skills:

+ Strongattentiontodetail.

+ Excellentwrittenandverbalcommunicationskills.

+ Strongorganizationalandmultitaskingskills.

+ Teamplayerwithaproactiveattitude.

+ ProficiencyinMicrosoftOfficeSuite(Word,Excel,Outlook,etc.)

+ FamiliaritywithElectronicHealthRecords(EHR)systemsandhealthcare-related terminology preferred.

Benefits

Competitive benefits package for full-time employees working 30+ hours a week:

+ Health insurance (up to 79% employer paid)

+ Dental insurance

+ Vision insurance

+ 401(k) with profit sharing and employer match

+ Paid time off (accrue up to 80 hours during first year of employment; increases based on tenure with agency)

+ 10 paid holidays

+ 80 hours sick time

+ 2 wellness days

+ Staff development and training

+ Public Service Loan Forgiveness (PSLF) eligibility for federal student loans

+ Employer paid CEU's through Relias

+ PerkSpot- employee discount program

+ Employee assistance program

+ Advancement opportunities

About the Organization

Hillcrest is a non-profit organization that assists adults and children in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We strive to be a leading provider in supporting brain health and wellness. We’re a place where compassion is commonplace. Where our passion soars and faith restores.

**COVID-19 Vaccination Not Required*

Primary Contact

315333

Human Resources

,

563-557-8211

Phone

Phone

Phone

563-207-5051

Fax

[email protected]

Email

True

False

True

Job Details

Categories

Human and Social Services

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

1066

Job REQ #

537386318

\# Positions

1

Start Date

20250922

End Date

20251123

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Hillcrest Family Services

About the Company

Founded in 1896, Hillcrest Family Services is a non-profit health and human services provider, accredited by the Joint Commission, that assists children, adults, and families in need of help. In 2020, we delivered innovative, collaborative, and resourceful care to 30,648 children, adults, and families from 52 Iowa counties, 6 Illinois counties, and 4 Wisconsin counties in an effort to ensure they were safe, secure, and well. Our nearly 400 Hillcrest team members in 30+ programs served our clients while upholding our core values - Compassion for All, Trustworthiness, Collaboration, and Community Involvement. With primary programming and administrative offices in Dubuque, Hillcrest also operates programs in Cedar Rapids, Iowa City, Maquoketa, Clinton, Washington, Mt. Pleasant, Wapello, and Ottumwa.

Mission: _Meeting people as they are today; Guiding them to where they want and need to be tomorrow. ~Help for today, Hope for tomorrow~_