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Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. Responsibilities Serves as first level of contact for guest service issues. Resolve guest issues in a timely manner and determine whether to escalate to General Manager as needed. Assist General Manger with daily managerial duties to include assisting with interviewing, hiring and training new team members. Oversee all aspects of front-of-the-house operations, including the check-in and check-out process, ensuring that it is swift, efficient and pleasant. Performs front desk operations, to include assigned shifts. Oversees guest departure process, ensuring accounts are properly charged, correct statements are provided and ensuring a 100% Positive Guest Experience. Keeps track of inventory and orders supplies related to guest services and ensures hotel amenities are available and ready for guests. Responsible for control of cash boxes. Supervises employees to include assigning and distributing work, coaching, counseling, tutoring, and mentoring employees; approving and disapproving leave, recommending and completing personnel actions, disciplinary actions, completing performance reviews, signing timesheets, training employees, keeping abreast of and actively supporting the principles of the EEO program, and prevention of sexual harassment. Requirements Conditions of Employment See Duties and Qualifications EVALUATIONS: Qualifications A minimum of three years guest services experience, preferably in a lodging and/or hotel operation. One-year supervisory experience. Ability to supervise employees in accomplishing work. Strong professional oral and written communication skills. Ability to provide outstanding customer service, maintain positive employee relations and effectively train team members. Knowledge of safety procedures. Ability to establish and maintain effective working relationships with leadership, subordinates, officials and others. Ability to use word processing and spreadsheet software. Use of Property Management System (PMS) is preferred. Knowledge of Nonappropriated Funds (NAF) policies and procedures preferred. This is a mixed position where the incumbent must be able to lift and carry objects up to 45 lbs independently and objects over 45lbs with assistance. MISSION ESSENTIAL STATUS: This position is designated "Mission Essential". In the event of severe weather conditions or other such emergency type situations (nature or man-made disaster) the incumbent is required to report to work or remain at work as scheduled to support mission operations. Education Additional Information GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis. It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp. As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS. Required Documents: *Education/certification certificate(s), if applicable. *If prior military, DD214 Member Copy This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card. INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION. ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.