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Description

SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Department of Transportation. SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service and leveraging processes and strategies with an emphasis on timely IT services and support.

This is a fully onsite position at the US Dept of Transportation Volpe Center in Cambridge

JOB ROLE SPECIFIC REQUIREMENTS:

Proficient prioritizing project tasks and troubleshooting complex and advanced end-user issues. Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues. Willing and able to coach junior and mid-level engineers with complex incidents.

TOP QUALIFICATIONS, SKILLS, EXPERIENCE OR CERTIFICATIONS:

+ Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing and networking.

+ Multi-tasking, prioritization, and time management - Ability to pivot and act in a timely manner.

+ Technical Aptitude – Capable of handling a multitude of technical issues.

+ Excellent written and verbal communication - Ability to accurately diagnose, document and explicate an issue.

+ Patience & Flexibility.

+ Microsoft or other industry related professional certifications are preferred.

+ Essential job functions must include strong analytical and troubleshooting skills.

+ Stay current with existing and emerging technologies, changes and updates.

Qualifications

JOB REQUIREMENTS:

Essential job functions must include strong analytical and troubleshooting skills. The ability to work in a team environment, provide solutions, diagnose and resolve problems. Perform research as necessary to answer questions and resolve issues. Stay current with existing and emerging technologies, changes and updates. Must have a thorough understanding of Windows systems, applications, and be able to support the following in addition to the above skills:

+ 7+ years of relevant IT experience demonstrated continuous technical career growth, in Microsoft environments.

+ 7+ years of relevant Desktop support experience, responding to incoming calls, email messages, and walk-up customers.

+ Perform day-to-day responsibilities utilizing ServiceNow.

+ Prioritize and evaluate a variety of technical issues.

+ Ensure proper recording, documentation, and closure of tickets.

+ Triage, resolve, and escalate issues to appropriate teams.

+ Provide installation, configuration, and break-fix for laptops, desktops, and peripherals.

+ Field phone calls or chats throughout the day from internal employees.

+ Bachelor’s Degree in a related field but can be replaced by 7 years of related experience.

PROFICIENCY WITH:

+ Microsoft Windows 11 Operating Systems, Microsoft O365/M365.

+ Microsoft Active Directory Users and Computers.

+ Cisco Remote VPN Access.

+ Microsoft file and print services.

+ Apple Mobile Systems.

+ DELL hardware.

ATRIBUTES:

+ Team Player, willing to share knowledge and pitch in wherever needed.

+ Multi-tasking, Prioritization, and Time Management - Ability to pivot and act in a timely manner.

+ Technical Aptitude – capable of handling a multitude of technical issues.

+ Excellent written and verbal communication - Ability to accurately convey an issue.

+ Patience and flexibility.

REQNUMBER: 2511033

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability