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Patient Services Associate

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

+ Excellent medical, dental and vision coverage effective on your very first day

+ 2:1 Match on retirement savings

Responsibilities*

+ Provides customer service to patients by facilitating business processes including appointment scheduling, check-in and check-out, pre-arrival and telephone triage.

+ Maintain accurate patient records and documentation, ensuring compliance with confidentiality and privacy regulations (HIPAA).

+ Assist healthcare providers with administrative tasks such as preparing patient files, documents, and arranging follow-up services.

+ Accurately verify patient information, including demographic details, medical history, and insurance coverage.

+ Serve as the point of contact between patients, healthcare providers, and administrative staff.

+ Communicate appointment changes, test results, or instructions to patients clearly and promptly.

+ May collect cash and credit card payments from patients using established guidelines to determine patient pay portion and provide receipt of payment.

+ Work closely with other healthcare professionals to ensure seamless patient flow and high-quality care.

Required Qualifications*

+ Graduation from high school or an equivalent combination of education and experience

+ Clerical experience is necessary, preferably in a medical setting.

+ Candidate must be an active team player with the ability to work independently; possess strong organization and prioritization skill; ability to handle multiple responsibilities in a fast-paced environment and demonstrated problem solving skills.

+ The selected individual must also have excellent attendance.

+ Individual must exhibit a professional and positive image when interacting with patients, faculty and staff.

+ Must also adhere to a high standard of personal and professional conduct; possess excellent customer service, interpersonal, and communication skills; and demonstrated ability to interact with a diverse population.

+ Ability to work effectively with a multidisciplinary team, proficient computer and keyboarding skills.

+ Demonstrated actively listening and information technology skills.

Desired Qualifications*

+ 1 year of customer service experience.

+ Basic medical terminology.

+ Previous experience in an ambulatory care clinical setting.

+ Experience working with Cadence and MiChart and Insurance carriers.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third-party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

In addition to the screenings indicated above under Michigan law, a criminal history check including fingerprinting is required as a condition of transfer or employment for this position.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.

Job Detail

Job Opening ID

270020

Working Title

Patient Services Associate

Job Title

Patient Services Associate

Work Location

Michigan Medicine - Ann Arbor

Ann Arbor, MI

Modes of Work

Onsite

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

Um Hospital

Department

MM Psych Clinic-Outpatient

Posting Begin/End Date

10/22/2025 - 10/29/2025

Salary

$43,056.00 - $62,462.40

Career Interest

Service Employees Intl Union (SEIU)