• Patient Services Intermediate

    University of Michigan (Ann Arbor, MI)


    Patient Services Intermediate

    How to Apply

    A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

    Job Summary

    Work collaboratively with all members of the Cardiovascular Medicine clinical team and all ACU administrative team in the FCVC Clinic to perform grid management/ Template Editor support, including addressing exam room approval inquiries. Additionally, perform charge reconciliation for CVC Clinic encounters

     

    Mission Statement

     

    Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

     

    Why Join Michigan Medicine?

     

    Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

     

    What Benefits can you Look Forward to?

     

    + Excellent medical, dental and vision coverage effective on your very first day

    + 2:1 Match on retirement savings

    Responsibilities*

    + To support all 6 ACUs - Service Line Template Editor to provide expert skill in navigating clinic grid openings, closures, provider template redesign changes, submission of cadence tickets and to assist with the rescheduling work at the CVC clinic and testing areas.

    + Effectively oversee and coordinate associated rescheduling operations for routine closures with Call Center to ensure minimal impact to Bump Rate

    + Effectively address urgent clinic closures and reschedules due to Template Redesign independently

    + Serve as point person to provide room allocation for urgent and routine add on clinics/ appointments.

    + Routinely monitoring Outlook and Michart inbasket inboxes for clinic room/grid change requests to fulfill in a timely fashion

    + Management of the affiliated rooming Outlook Calendar to preserve accuracy

    + Expected to be proficient in identifying problems, seeking and implementing solutions as it relates to Provider Templates and the associated Cadence functionality

    + Demonstrate proficiency screening for appropriate CPT codes and modifiers based on visit type

    + Perform other related duties as assigned.

    Required Qualifications*

    + High School Diploma or GED.

    + 3-4 years of experience

    + Knowledge of basic medical terminology.

    + Proficient scheduling utilizing Michigan Medicine scheduling systems

    + Familiarity with professional medical billing.

    + Demonstrated customer service excellence

    + Welcoming and approachable demeanor with a consistently positive and professional attitude

    + Ability to work well independently as well as collaboratively within a team setting

    + Strong organizational, problem-solving, and prioritization skills

    + Ability to multi-task and work in a high-volume area

    + Demonstrated active listening, verbal, written and information technology communication skills.

    + Must be very comfortable working with computers and have a general knowledge of office practices.

    + Demonstrated excellent attendance and reliability

    + Requires flexibility in all aspects of work assignments.

    + Serve as role model for service excellence and FCVC core values.

    Desired Qualifications*

    + Experience working within a large, complex, outpatient healthcare setting.

    + Previous experience working with clinical staff (nurses, mid-level providers, and physicians).

    + Demonstrated leadership skills.

    + Proficient at template editing utilizing Michigan Medicine scheduling systems (Epic)

    + Previous experience working with clinical decision trees

     

    Modes of Work

     

    Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .

     

    Union Affiliation

     

    This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

     

    Background Screening

     

    Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

     

    Application Deadline

     

    Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

     

    U-M EEO Statement

     

    The University of Michigan is an equal employment opportunity employer.

     

    Job Detail

     

    Job Opening ID

     

    270098

     

    Working Title

     

    Patient Services Intermediate

     

    Job Title

     

    Patient Services Intermediate

     

    Work Location

     

    Michigan Medicine - Ann Arbor

     

    Ann Arbor, MI

     

    Modes of Work

     

    Hybrid

     

    Full/Part Time

     

    Full-Time

     

    Regular/Temporary

     

    Regular

     

    FLSA Status

     

    Nonexempt

     

    Organizational Group

     

    Um Hospital

     

    Department

     

    MM CVC Clinic

     

    Posting Begin/End Date

     

    10/24/2025 -

     

    Salary

     

    $45,219.20 - $65,603.20

     

    Career Interest

     

    Service Employees Intl Union (SEIU)