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Company description

Hi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common. We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at razorfish.com.

Overview

We are seeking an Account Director for a remote position. The Account Director is responsible for proactively driving and owning the health, stability, and growth of assigned client business while confidently maturing the client relationship across workstreams.  This individual will lead a team focused on creating and optimizing cross-channel, journey-based experiences for a major consumer appliance brand.

We are seeking a self-directed Account leader with strong analytical, communication and collaboration skills - and a proven ability to work with clients and creative experience teams. - to drive successful programs for our client.

The ideal candidate must have experience launching digital campaigns & products, with specific experience on .com. This person will support across multiple categories and be responsible for managing both the day-to-day projects and developing longer term strategies that drive the business.

Responsibilities

+ Serve as the primary point of contact for clients on assigned business, acting as a trusted advisor and fostering strong, long-lasting relationships.

+ Understand client goals and objectives with accountability for project and engagement success—ensuring deliverables meet expectations and achieve measurable results.

+ Develop and oversee comprehensive digital and .com marketing strategies leveraging data analytics, insights, and customer journey mapping, aligned with industry trends and best practices.

+ Collaborate across strategy, analytics, creative, and channel teams to ensure seamless execution, cross-channel integration, and continuous optimization.

+ Lead and mentor a team, fostering a culture of continuous learning and improvement and providing strategic guidance and support to junior team members.

+ Track and report on account scope and performance, ensuring profitability, operational excellence, and client satisfaction.

+ Set project- and track-level goals that ladder up to the overall client vision, providing clear direction and alignment across workstreams.

+ Proactively identify opportunities to expand relationships and drive both organic and new business growth.

+ Communicate effectively with diverse stakeholders—including clients, leadership, and cross-functional teams—tailoring messages for audience and context.

+ Navigate complex environments with agility, fostering collaboration and influencing decisions across disciplines

Qualifications

+ 7+ years of professional experience, including account management within a fast-paced digital or advertising agency.

+ Deep expertise in digital, specifically .com, marketing strategies, creative and strategic development, analytics and optimization, and cross-channel integration.

+ Proven experience leading and managing cross-functional teams; able to motivate and develop talent while driving high performance.

+ Strong strategic thinker with the ability to connect the dots across initiatives and guide long-term business vision.

+ Excellent verbal and written communication skills, including client presentation and public speaking experience.

Additional information

At Publicis Groupe, we offer medical and voluntary benefits to our freelancers and temporary employees. Voluntary benefit options include supplemental medical insurance, transportation, and parking benefits, legal benefits, pet insurance, and auto and home insurance. You must be actively employed for 90 consecutive calendar days in order to be eligible for Publicis medical and voluntary benefits. You will also be eligible to participate in the Publicis 401(k) Plan after you complete 1,000 work hours in a consecutive 12-month period.

Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected].

All your information will be kept confidential according to EEO guidelines.

Compensation Range: $57 - $78 per hour. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 11/14/25.