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Working Title: Lead Technical Services Liaison

Job Class: Information Technology Specialist 2

Agency: Minnesota IT Services

+ **Job ID** : 89619

+ **Location** : St. Paul

+ **Telework Eligible** : Yes

+ **Full/Part Time** : Full-Time

+ **Regular/Temporary** : Unlimited

+ **Who May Apply** : Open to all qualified job seekers

+ **Date Posted** : 10/23/2025

+ **Closing Date** : 10/29/2025

+ **Hiring Agency/Seniority Unit** : Minnesota IT Services (MNIT)

+ **Division/Unit** : Department of Children, Youth & Families (DCYF)

+ **Work Shift/Work Hours** : Day Shift

+ **Days of Work** : Monday - Friday

+ **Travel Required** : No

+ **Salary Range:** $28.18 - $45.82 / hourly; $58,839 - $95,672 / annually

+ **Classified Status** : Classified

+ **Bargaining Unit/Union** : 214 - MN Assoc of Professional Empl/MAPE

+ **FLSA Status** : Nonexempt

+ Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Join the 2,800+ professionals of Minnesota IT Services (https://mn.gov/mnit/about-mnit/careers/) (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at the Department of Children, Youth, and Families (DCYF). The MNIT DCYF team supports critical systems and applications that ensure the welfare and development of Minnesota's children, youth, and families. You will be a part of a team that works to provide comprehensive services and support that nurture and protect children, enhance family well-being, and foster youth development across the state.

Minnesota IT Services partnering with the Department of Children, Youth, and Families (MNIT DCYF) is seeking a Lead Technical Services Liaison (TSL) to support and coordinate technology services across the agency. This position serves as the primary point of contact and escalation resource for technical issue resolution between MNIT and DCYF business partners.

As the Lead TSL, you will coordinate technology-related requests, manage hardware and software assets, facilitate meetings and communication between MNIT Enterprise and agency staff, and support the rollout of new tools and equipment. This role also plays a key part in improving workflows, ensuring service consistency, and fostering collaboration among technical teams, vendors, and procurement staff to maintain efficient and reliable technology operations.

**This position requires an employee to be onsite at 444 Lafayette Road, St. Paul, Minnesota at least 50% of the time, with some opportunity to perform work from a telework location.** Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) for Minnesota IT Services is available on a limited basis. Employees will be required to meet current telework eligibility requirements.

Minimum Qualifications

Candidates must clearly demonstrate all of the following qualifications in their resume.** Resume tips here. (https://mn.gov/mnit/about-mnit/careers/hiringprocess.jsp) **:

Position requires a minimum of two (2) years of IT related experience in information technology performing technical support, customer service, or IT operations functions.

Experience must include:

+ Supporting end-user technology, including hardware, software, and mobile devices in a large or complex organization.

+ Knowledge of Windows operating systems, Microsoft 365 applications, and standard business software.

+ Coordinating or leading technical service or support functions such as troubleshooting, ticket management, or asset tracking.

+ Developing or maintaining documentation, procedures, or training related to technical support processes.

+ Ability to communicate clearly and effectively with technical and non-technical audiences.

+ Demonstrated customer service skills, including active listening, empathy, and problem-solving.

A bachelor’s degree or higher in Information Technology or an IT related field substitutes for two (2) years of experience, OR an IT or related associate’s degree substitutes for one (1) year.

Preferred Qualifications

+ Experience serving as a lead or escalation point for IT service delivery or customer support.

+ Knowledge of mobile device management (MDM) tools such as Microsoft Intune or Apple Business Manager.

+ Experience maintaining hardware/software inventory and licensing records.

+ Familiarity with IT service management systems (e.g., ServiceNow) and procurement workflows.

+ Strong organizational and time-management skills with the ability to balance multiple priorities.

+ Excellent interpersonal skills with the ability to foster teamwork and collaboration across technical and business teams.

Additional Requirements

It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:

+ SEMA4 Records Check (applies to current and past state employees only)

+ Criminal History Check

+ Reference Check

+ Social Security and Address Verification

+ Education Verification

+ Other legally required checks

Minnesota IT Services does not participate in E-Verify. Minnesota IT Services will not sponsor applicant for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.