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Field Support Technician 3

Job details

General information

Entity

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Cabin designs, certifies, manufactures and supports innovative aircraft cabin interiors, equipment and systems, providing airlines and OEM Customers with distinctive aircraft branding, and their passengers with a safe, comfortable and enjoyable flying experience.

Reference number

2025-165925

Job details

Domain

Production

Job field / Job profile

Manufacture assembly and repair - Assembly

Job title

Field Support Technician 3

Employment type

Permanent

Professional category

Technician

Part time / Full time

Full-time

Job description

POWERED BY TEAMWORK. Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.

We trust our employees to bring bold ideas to build the future of aerospace together, contributing to our ranking by TIME as the leading Aerospace & Defense company on the 2023 World's Best Companies list (#59 on the full list). Join our team and become part of the group that's making amazing things happen on the ground and in the skies. Together, we'll proudly step back and say, “We did that”.

Work with Customer's Operations team to support daily systems operations and trouble shoot issues. Support the repair of Safran Cabin interior parts. Serve as a technical liaison to the customer and facilitate the incoming goods receipt process, mitigating any cosmetic defects to expedite the process. Engage with Safran Cabin Team Members to effectively support the delivery of assemblies. This role will be based at the customer's site.

Level 3 (all level 1 & 2 responsibilities, plus these additional duties):

• Lead investigations and interface with Engineering/Quality teams at Home Base

• Reporting in the system - Presentation to Home Base / Customer as needed

• Interface with the Customer - Communication, reporting, sharing visibility

• Coaching of Level 1 & 2 operators in the team

• Back-up to Supervisor on ad hoc basis

• In the absence of a Lead Hand / Product Support Representative the individual will perform many of the tasks of the Lead hand / OEM On-Site Product Support Representative in a seamless fashion.

The expected salary range for this position is between $24.14/hr - $37.93/hr USD. Actual compensation will be determined based on experience, education, and other factors permitted by law.

But what else? (advantages, specificities, etc.)

Candidate skills & requirements

At Safran Cabin, diversity & inclusion is a source of richness that adds quality of life, performance, and innovation. We welcome diverse contributions and provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws.

We seek service-oriented team players with strong interpersonal skills and a positive attitude, adaptable to our innovative and evolving environment.

Across all team members, we are looking for the following attributes:

• Team oriented

• Process focused

• Open & honest communication

• Quality minded

• Ability to persevere and honor commitments

• Recognizes success

• Executes with urgency

• Creates solutions

• Customer focused in everything we do

Level 3

Education: High school diploma or equivalent. Trade school preferred

Experience: Level 2 + Sufficient experience on FAL for total autonomy

Computer Skills: Basic Computer Skills

Other Skills:

• Able to perform all technical FAL work in full autonomy

• Transverse management skills

• Must have thorough experience and knowledge to operate machinery and & various pneumatic and hand tools

• Able to lead troubleshooting investigations based on extended experience

• Able to lead troubleshooting investigations based on extended experience

• Makes decisions based on factual evidences, defined priorities, risk assessment

• Ability to read and write English at a comprehensive level necessary for successful job performance

• Good hand / eye coordination is a must

• Ability to coach/train junior staff on processes and procedures

Description: Senior-level position with job field.

1. Some travel may be required.

2. Irregular or extended hours may be requested.

3. A transfer or move to another facility may be required.

This description has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment or group.

Annual salary

$24.14/hr - $37.93/hr USD.

Job location

Job location

North America, United States, South Carolina, Charleston

City (-ies)

Charleston, South Carolina

Applicant criteria

Minimum education level achieved

High School Diploma/GED Equivalent

Minimum experience level required

More than 3 years

Additional Languages preferred

English (Fluent)

ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency

Yes