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Information Technology Support Technician II

JobID: 2260

Position Type:

Technology/ Information Technology Support Technician II

+ Date Posted:

10/24/2025

+ Location:

Technology Department

+ Closing Date:

11/07/2025

TITLE: INFORMATION TECHNOLOGY SUPPORT TECHNICIAN II

MINIMUM QUALIFICATIONS:EITHER:

1. Possession of Associate’s Degree, or higher, in Computer Science, Engineering Technology, or a

related field AND one (1) year of full-time paid experience, or its part-time equivalent, gained within the

past five (5) years, which involved the operation and resolution of software and hardware problems

associated with networked personal computers or mobile devices AND network operating systems; OR

2. Possession of an Associate’s Degree PLUS twelve (12) college credits in Computer Science,

Engineering Technology, or a related field AND two (2) years of full-time paid experience, or its part-

time equivalent, gained within the past five (5) years, which involved the operation and resolution of

software and hardware problems associated with networked personal computers or mobile devices

AND network operating systems; OR

3. Graduation from high school or possession of a high school equivalency diploma AND three (3) years

of full-time paid experience, or its part-time equivalent, gained within the past five (5) years, which

involved the operation and resolution of software and hardware problems associated with networked

personal computers or mobile devices AND network operating systems; OR

4. An equivalent combination of training and experience as defined by the limits of (1), (2) or (3) above.

SUBSTITUTION: Receipt of a Bachelor's degree, or higher, in Computer Science, Engineering Technology or

a related field may substitute for one (1) year of the required experience if the education was completed within

five (5) years of date of application.

DISTINGUISHING FEATURES OF THE CLASS:This involves providing advanced technical support for

software and hardware. An incumbent in this position is responsible for the installation of desktop

computers, network, and mobile device hardware and software. The position is also responsible for

analyzing and resolving problems with desktop computer and network hardware and software. The

employee works under the general supervision of a higher-level staff member. Does related work as

required.

TYPICAL WORK ACTIVITIES:(Illustrative only)

+ Installs desktop computer, mobile device, and network hardware;

+ Installs desktop computer and mobile device operating systems and software;

+ Resolves difficult hardware and software problems (including those with operating systems);

+ Analyzes and resolves complex problems concerning desktop computers, mobile device, peripherals, and network software and hardware;

+ Set up, troubleshoots, configures, and maintains desktop computer and mobile device security;

+ Tests network software for compatibility and functionality;

+ Communicates project status to users concerning completion and satisfaction with the project or issues;

+ Diagnoses complex hardware and software failures, replacing faulty hardware and/or completing repairs;

+ Installs desktop computers and mobile device software and updates as well as insuring network connectivity.

INFORMATION TECHNOLOGY SUPPORT TECHNICIAN II

FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS:

Thorough knowledge of personal computers and mobile devices; thorough knowledge of desktop

computer, mobile device, and LAN operating systems; thorough knowledge of the operation of peripheral

devices and connectivity; ability to analyze complex problems and develop and implement appropriate

solutions; ability to understand complex written and oral instructions and technical documentation; ability to

get along well with others; ability to work independently; ability to communicate with other; ability to work as

part of a team; attention to detail.

REPORTS TO: Director of Technology

SALARY: Starting at $24.63/hour as per the contract between Victor Central Schools and the CSEA Unit. (Negotiable based on experience)