• Lead Senior Help Desk Technician

    Koniag Government Services (Mcchord AFB, WA)


    Koniag IT Systems, a Koniag Government Services company, is seeking a Lead Senior Help Desk Technician with a Secret security clearance to support KITS and our government customer at Joint Base Lewis McChord, WA.

     

    We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

     

    Koniag IT Systems is seeking a Lead Senior Help Desk Technician to lead a team of help desk technicians to analyze problems and provide technical assistance, support, and advice to end users for hardware, software, and systems. The ideal candidates will have leadership experience and also be able to resolve computer software and hardware problems and serve as the first point of contact for customer concerns.

    Essential Functions, Responsibilities & Duties may include, but are not limited to:

    The Task Lead will be responsible for:

    + Supervising Help desk technicians

    + Submitting deliverables to the appropriate personnel

    + Handling personnel issues at the lowest level

    + Analyzing problems and providing technical assistance to end users

    + Studying and resolving computer software and hardware problems

    + Determining whether problems are caused by hardware, software, or system issues

    + Supporting triage meetings to collect information about user issues

    + Receiving telephone calls and emails from users experiencing problems

    + Responding to customers and troubleshooting their issues

    + Providing technical support and training to customers

    + Maintaining documentation of customer interactions

    + Following up with customers as needed

    + Handling customer complaints and providing appropriate solutions

    + Processing customer accounts and filing documents accordingly

    Education and Experience:

    + Five (10) + years of experience in supporting Information Technology

    Required Skills and Competencies:

    + Good problem-solving, analytical, and team-working skills

    + Excellent communication and interpersonal skills

    Clearance requirement:

    + Secret security clearance required

    Our Equal Employment Opportunity Policy

    The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

     

    The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at [email protected] or by calling 703-488-9377 to request accommodations.

     

    _Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit_ _www.koniag-gs.com_ _._

     

    _Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_

    Job Details

    Job Family** **Client Techncial Support and Training

    Job Function** **Mgmt.-Customer Technical Support

     

    Pay Type** **Salary