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As our Manager of Service Delivery, you will play a vital role in the patient operations function. In this role, you’ll oversee daily operations, strengthen client relationships, and drive initiatives that improve patient financial experiences and outcomes. You’ll collaborate closely with internal teams and client stakeholders to ensure seamless service delivery, effective communication, and the highest standards of excellence in self-pay and receivables management.

What You Can Expect:

+ Manage and nurture relationships with key client contacts, translating their priorities into actionable projects for Pre-Service, Self Pay/SBO, and CRC teams.

+ Lead the execution of service delivery initiatives, including planning, monitoring KPIs (such as collections, patient satisfaction, and resolution rates), and driving accountability across teams.

+ Develop and implement communication strategies tailored to patient financial services, proactively address risks and escalations, and manage project timelines from start to finish.

+ Mentor and support analysts and team members to build scalable, self-monitoring processes, deliver insightful reporting, and continuously improve service outcomes.

Qualifications:

+ 5+ years of experience in Revenue Cycle Management, with a focus on patient operations, self-pay, or receivables management; hospital experience preferred.

+ Proven ability to analyze data, use insights to drive strategy, and influence stakeholders across teams.

+ Experience managing projects in an outsourced, CRC, or healthcare consulting environment.

+ Excellent communication, organizational, and problem-solving skills, with a patient-centered mindset.

For this US-based position, the base pay range is $70,921.24 - $114,234.05 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 10.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package. (http://go.r1rcm.com/benefits)

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent (https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf)

To learn more, visit: R1RCM.com

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R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: https://www.r1rcm.com .