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We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)

What You’ll Be Doing

CIBC’s The Payments Risk and Governance department strengthens the organization’s control environment by managing vendor relationships, overseeing data management, supporting business continuity, and coordinating audits. They work with other business lines to ensure compliance, boost operational efficiency, and mitigate risk. As the Payments Risk and Governance Analyst, you will be responsible for coordinating vendor relationships, administrating data management activities, supporting the business continuity plan and operational resilience, and assisting with internal and external audits. You will work collaboratively across business lines to ensure compliance with governance standards, drive operational efficiency, and mitigate risks.

_At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2 days per week on-site, while other days will be remote._

How You’ll Succeed

Vendor Management

+ Serve as the primary point of contact for third-party vendors supporting Payment Operations.

+ Track vendor performance against service-level agreements (SLAs) and escalate issues as needed.

+ Actively participate in the review of vendor SOC reports to ensure Payment Operations is fully informed and engaged in compliance matters.

+ Identify and evaluate any potential gaps related to vendor invoices and credits, supporting the resolution of discrepancies and maintaining accurate financial records.

Data Management

+ Support the Payment Operations’ Senior Records Officer (SRO) in overseeing recordkeeping within Payment Operations.

+ Communicate records requirements to all Records Retention Coordinators (RRC) within Payment Operations

+ Assist in performing all Records Control Self-Assessments and responds to requests for information about records

+ Support the preservation of records

+ Engage with the US Records Management Office (RMO) team in the management of Payment Operations’ records

Business Continuity Plan (BCP) and Operations Resilience

+ Assist in keeping Payment Operations’ BCP plans up to date and complete

+ Coordinate and participate in BCP testing and incident response activities

+ Assist in monitoring and assessing the resilience of critical payment processes

+ Recommend and implement controls to address vulnerabilities

+ Review incidents, record what was learned, and help make ongoing improvements

Audit & Governance Support

+ Assist with planning, coordination, and execution of internal and external audits.

+ Compile and organize evidence to demonstrate compliance with controls, policies, and procedures.

+ Map business procedures to regulatory and audit requirements, ensuring gaps are identified and addressed.

+ Support risk assessments, control testing, and governance initiatives across the payments function.

Who You Are

You have a bachelor’s degree in Business, Risk Management, or a related field, and have at least two years of experience in Risk Management, Governance, or Payment Operations.

**You give meaning to data.** You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.

**You know that details matter.** You notice things that others don't. Your critical thinking skills help to inform your decision-making.

**You're motivated by collective success.** You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.

**You love to learn.** You're passionate about growing your knowledge. You have a strong sense of curiosity.

**You act like an owner.** You thrive when you're empowered to take initiative, go above and beyond, and deliver results.

**You embrace and advocate for change.** You continuously evolve your thinking and the way you work to deliver your best.

**You look beyond the moment.** You know what you do will make a difference today and tomorrow. You look for new opportunities to define what's possible.

California residents — your privacy rights regarding your actual or prospective employment (https://us.cibc.com/en/about-us/california-consumer-privacy-act-employment.html)

_At CIBC, we offer a competitive total rewards package. This role has an expected salary range of_ **_$61,500 - $76,000_** _for the market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members._ \#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

+ We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

+ Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

+ We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

+ CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

+ You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

+ We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

IL-70 W Madison St, 9th Fl

Employment Type

Regular

Weekly Hours

40

Skills

Analytical Thinking, Business Operations, Customer Service, Operations Management, Prioritization, Quality Assurance (QA), Technical Knowledge

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.

Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.