• Front Desk Manager

    Marriott (Milwaukee, WI)


    Additional Information

    **Job Number** 25171483

    **Job Category** Rooms & Guest Services Operations

    **Location** The Westin Milwaukee, 550 North Van Buren Street, Milwaukee, Wisconsin, United States, 53202VIEW ON MAP (https://www.google.com/maps?q=The%20Westin%20Milwaukee%2C%20550%20North%20Van%20Buren%20Street%2C%20Milwaukee%2C%20Wisconsin%2C%20United%20States%2C%2053202)

    **Schedule** Full Time

    **Located Remotely?** N

    **Position Type** Management

    **Expiration Date:** 12/08/2025

    **Additional Information:** This hotel is owned and operated by an independent franchisee, White Lodging. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

     

    The Westin Milwaukee is seeking a proactive, experienced, and customer-focused Front Desk Manager to oversee our front desk operations. This individual will be the primary point of contact for guests, ensuring a welcoming and professional environment, while also leading and mentoring the front desk team to deliver exceptional service and efficient operations

     

    • The Front Desk Manager will carry out all daily shift operations of the Front Office department.

    • Provide leadership, training and shift flow management while coaching front desk agents and supervisors.

    • Create proactive hiring plans and assist in hourly interviews.

    • Provide the highest quality of service to guests and ensure associates do the same. Will act as an ambassador of our establishment

    • Perform hands-on duties as needed and be responsible for tasks such as financials, payroll, scheduling, etc.

    What You'll Bring

    • Prior leadership or supervisory experience and any experience with the specific brand hotel or upscale property is a bonus!

    • A passion for service with a positive, can-do attitude

    • The desire to develop and coach associates and create an environment for your team to thrive.

    • Ability to creatively problem solve and execute against the strategy and deliver results.

    Key Accountabilities

    • GSS: Ensure goals are met for all guest service related measures.

    • Selling Program

    • Associate Relations: AES plans and actions implemented and measured.

    Competencies

    • Resourceful

    • Adaptable

    • Customer Focus

    Skills

    • Strong knowledge of Front Desk operations

    • Ability to prioritize needs of guests

    • Strong communication skills

    Education/Experience

    • College Degree preferred, minimum of 2 year degree or equivalent work experience

    • Experience in similar leadership role required

    Working Conditions

    • Able to traverse entire hotel multiple times a day.

    • Requires bending, stooping, lifting, pushing, and pullin

    • Compensation starts at $52,000

    • Day 1 Medical, Dental and Vision insurance

    • Vacation/Paid Time Off (PTO) with rollover

    • Complimentary wellness tools

    • Unlimited referral bonuses

    • 401(k) with company match

    • Hostcare Resources healthcare concierge

    • Leadership development

    • Tuition reimbursement

    • Discounts on hotel rooms, dining, and other travel/entertainment experiences

    • Multiple hotels in each market = more opportunities

     

    White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

     

    _This company is an equal opportunity employer._

     

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