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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Team

The Finance Business Product Management Organization is transforming the way business outcomes are achieved by leveraging scale, agility, and efficiency in ServiceNow’s internal landscape. As the world around us evolves, so do we. We are redefining leadership with a product mindset, embracing cutting-edge digitization and AI initiatives to position Finance as a competitive differentiator for ServiceNow. Our focus is on delivering seamless next-generation workflows that emphasize operational rigor, enabling us to scale across the enterprise and accelerate ServiceNow’s journey to becoming the defining enterprise software company of the 21st century.

What you get to do in this role:

We are seeking a strategically minded visionary driving the development and integration of sophisticated financial capabilities for the Treasury organization. You will execute a multi-year roadmap for treasury across a complex landscape of stakeholders within Treasury and also collaborate with cross-functional business stakeholders. You will play a pivotal role in defining the direction and success of the internal adoption, usage and leverage of treasury systems and workflows to support company success.

You will ensure the delivery of exceptional value to key stakeholders through strategic leadership and effective alignment of work with strategic priorities, with flawless execution in the following areas:

+ **Drive Treasury Technology Roadmap** : Lead the development and execution of the internal Treasury product roadmap, ensuring alignment with business goals, stakeholder needs, and strategic priorities.

+ **Orchestrate Cross-Functional Collaboration:** Facilitate governance and communication across Finance, Program Management, Change Management, and Digital Technology teams to ensure transparency and execution excellence.

+ **Translate Strategy into Action:** Convert business strategy into actionable product plans, including business cases, value definitions, and business requirements for new systems, capabilities and enhancements.

+ **Engage in the Development Lifecycle:** Engage in all product development activities, including but not limited to product planning, requirements refinement, tradeoff decisions, development of test plans and success criteria, and all agile ceremonies

+ **Serve as Product SME:** Maintain deep understanding of the business process across enterprise treasury operations including major applications and their end-to-end data flow and downstream systems, acting as the bridge between business and technical stakeholders through requirement walkthroughs and solution alignment.

+ **Enable Change and Adoption** : Support launch activities, change management, and enablement activities such as knowledge articles, FAQs, and training to drive adoption across Finance teams.

+ **Advance Product Maturity and Innovation:** Apply product principles and design thinking to automate workflows, enhance user experience on platforms like ServiceNow, and elevate product maturity across the organization.

+ **Champion UI/UX Excellence:** Proactively engage in wireframe design, screen development, and close collaboration with design teams to deliver intuitive and impactful user interfaces.

+ **Communicate with Clarity and Impact:** Deliver multi-mode communications tailored to diverse audiences, ensuring clarity, engagement, and alignment across all levels of the organization.

+ **Apply Agile Expertise and Strategic Thinking:** Skillfully orchestrate and participate technical delivery and implementation using Agile methodology and align initiatives with broader business objectives, leveraging AI tools to enhance functionality and user experience.

To be successful in this role:

+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

+ An experienced product manager adept at working cross-functionally via the four-in-the-box (4ITB) model to build seamless, end-to-end experiences that deliver value.

+ A strategic thinker with a high degree of detail orientation who is capable of defining and driving meaningful outcomes that improve satisfaction, deliver key results and elevate adoption/usage.

+ A problem solver who is excellent at defining the problem, ensuring it is the right problem to solve and then working relentlessly to solve it holistically. Communicate complex problems into easily understood requirements and provide solutions

+ Collaborative with the ability to motivate teams, drive engagement, synthesize various opinions/inputs and influence/inspire alignment

+ You have a strong history of shipping products that users love with demonstrable success

+ You can take in evidence, integrate information from multiple sources, derive meaning from it, and make critical decisions in a fast-paced environment

+ You have strong technical knowledge and the ability to work closely with world-class engineering partners to devise strategies, solve for complex system interdependencies, and build performant and scalable solutions to serve customer-facing applications.

+ Effective communicator, able to convey complex ideas in a clear, concise manner both verbally and in slides; comfortable in business as well as technical discussions

+ Innovative – always exploring the art of the possible and dreaming big.

+ Proven experience as a Product Manager, preferably in the financial services industry.

+ Strong understanding of Treasury principles and best practices.

+ Excellent analytical, problem-solving, and decision-making skills.

+ Ability to work effectively in a fast-paced, dynamic environment with multiple priorities.

+ Strong communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.

+ Domain experience preferred in one or more of the following areas: SOC, Internal Audit, Cyber Security, Security, Vendor Risk, Business Continuity, Ethics policies and compliance.

Qualifications:

+ AI native mindset and familiarity with machine learning technologies and their application in Treasury.

+ Experience with enterprise treasury systems (e.g., Kyriba), and finance transformation programs highly preferred.

+ Bachelor’s degree in business, Marketing, Communications, or equivalent experience required.

+ Superior interpersonal and communication skills, with the ability to connect, influence, and collaborate with diverse stakeholders from front-line employees to executive leadership.

+ Proactive, self-directed, and action-oriented with a strong sense of ownership and accountability.

+ Culturally aware, with experience communicating effectively with a global audience.

+ Highly proficient in Microsoft applications (Word, PowerPoint, Excel, Outlook), particularly skilled in PowerPoint presentations.

+ Experience with analytics, support metrics, and KPIs.

+ Familiarity with enterprise software/SaaS industry is highly desirable.

FD21

For positions in this location, we offer a base pay of $168,900 - $295,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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