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Position Details

Position Information

Department Acad Prog / Student Aff (LCB)

Classification Title Program Representative 2

Job Title Program Representative 2: Volunteer Income Tax Assistance Site Coordinator

Appointment Type Classified Staff

Job Location Bend

Benefits Eligible Part-Time, benefits eligible

Remote or Hybrid option?

Employment Category Seasonal

Job Summary

This recruitment will be used to fill one part-time (approximately 20 hours per week), seasonal (November through April), Program Representative 2: Volunteer Income Tax Assistance Site Coordinator position for OSU -Cascades.

The position will be located in Bend, Oregon.

This position in the Volunteer Income Tax Assistance ( VITA ) program will be a member of the Oregon State University College of Business. The incumbent will report directly to the VITA Program Manager. The VITA Site Coordinator will serve as the on-the-ground site coordinator of a specific OSU VITA site.

VITA is a collaborative venture between the College of Business, Oregon State University Extension, and the Internal Revenue Service, designed to complete federal and state tax returns for low-to moderate-income individuals and families in Oregon. The VITA program engages with outreach to expand services of Black, Indigenous, Pacific Islander, and Hispanic communities in areas of Oregon. VITA is funded by a grant from the Oregon Department of Human Services.

The purpose of this position is to provide a range of support and leadership to enable VITA program growth and sustainment. The position will involve extensive coordination of personnel and operations, including VITA workspace identification and development; Process implementation; OSU Extension partnership facilitation; Volunteer recruitment and training; and Marketing the VITA Program to the public in coordination with OSU Extension. The VITA Site Coordinator is responsible for volunteer recruitment and development, working to provide service equity, obtaining and overseeing site access, ensuring VITA processes/rules/policies are followed and tailored toward the context and size of their site, reviewing site volunteer work, generating return preparation volume (by managing volunteers and by personally preparing/reviewing returns) and meeting the needs of diverse communities.

The College of Business joins with other departments and colleges in new initiatives to respond to the needs and concerns of OSU’s increasingly multicultural student body, and to join the ranks of top tier colleges and business across North America in terms of teaching excellence, cutting edge research, industry partnerships, and community service.

The College of Business is committed to maintaining and enhancing its diverse and collaborative community that strives for equity and inclusivity. All faculty and staff members are responsible for helping to ensure that these goals are achieved and should be able to demonstrate contributions to diversity, equity, and inclusion. Such contributions can be part of service and/or professional development. Outputs and impacts of these efforts to promote diversity, equity, and inclusion will be included in annual performance reviews.

Why OSU?

Why OSU -Cascades?

Founded in 2001, Oregon State University – Cascades brings higher education to Central Oregon while leveraging the excellence of a land grant and top-tier research university in one of the most dynamic cities in the Pacific Northwest.

Located near downtown Bend and surrounded by mountains, forest and high desert, OSU -Cascades offers small classes that accelerate faculty-student mentoring and experiential learning in an innovative environment that accelerates opportunities for student, faculty and staff development and advancement.

With a 128-acre campus under development and a goal to grow to 3,000 to 5,000 undergraduate and graduate students, OSU -Cascades is delivering on a 40-year grassroots community effort to bring the benefits of a comprehensive university to the region:

Student Body and Alumni

Student and alumni data (https://osucascades.edu/about) is as of fall 2024.

• 1,370 undergraduate and graduate students

• 78% from Oregon

• 42% Central Oregonians

• 24% first generation students

• 23% students of color

• 19 students on average per class

• 95% of 2023 graduates employed or in graduate school within 6 months of graduation

• 5,625 degrees awarded since founding

Academic Majors

A growing portfolio ofdegree programs (https://osucascades.edu/academics) at OSU -Cascades is designed to meet regional and state industry workforce and economic needs.

Research

Research (https://osucascades.edu/research) underway at OSU -Cascades focuses on challenges in energy, the environment, human wellness, social justice and society. Labs at OSU -Cascades include the FORCE biomechanics lab, the Laboratory for the American Conversation and the Sustainable Tourism Laboratory.

Campus Development

OSU -Cascades’ campusdevelopment (https://osucascades.edu/campus-expansion) is driven by an award-winning long range development plan and engineering efforts that are transforming brownfields into a thriving university campus. Sustainability plans include net zero energy, waste and water goals. Initial sustainability efforts are seen in geothermal sourced energy to heat and cool buildings, and native plant landscaping requiring little or no irrigation. In addition to an academic core, campus plans includes a 24-acre innovation district, mid-market affordable housing, and 10-miles of walking/biking trails.

Working for Oregon State University is so much more than a job!

Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don’t wait for challenges to present themselves — we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all.

FACTS :

•Top 1.4% university in the world

•More research funding than all public universities in Oregon combined

•1 of 3 land, sea, space and sun grant universities in the U.S.

•2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties

•7cultural resource centers (https://hr.oregonstate.edu/work-life/diversity-and-cultural-resources) that offer education, celebration and belonging for everyone

•100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates

•35k+ students including more than 2.3k international students and 10k students of color

•217k+ alumni worldwide

•For more interesting facts about OSU visit:https://oregonstate.edu/about

Locations:

Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport.

Oregon State’s beautiful, historic and state-of-the-art main campus is located in one of America’s best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.

Total Rewards Package:

Oregon State University offers acomprehensive benefits package (https://hr.oregonstate.edu/benefits/prospective-employee) with benefits eligible positions that is designed to meet the needs of employees and their families including:

•Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents.

•Free confidential mental health and emotional support services, and counseling resources.

•Retirement savings paid by the university.

•A generous paid leave package, including holidays, vacation and sick leave.

•Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities.

•Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program.

•Optional lifestyle benefits such as pet, accident, and critical illness insurance, giving you peace of mind and the support you need to thrive in all aspects of your life.

Future and current OSU employees can use theBenefits Calculator (https://hr.oregonstate.edu/benefits/new-employees/benefits-calculator) to learn more about the full value of the benefits provided at OSU .

Key Responsibilities

This position embeds the commitment of the university to a collaborative and inclusive community in all interactions and duties performed and practices a welcoming and respectful workplace culture.

80% Operational Coordination and Execution During "Tax Season”

+ Collaborates with the VITA Program Managers, team members and partners (with OSU Extension, other VITA program in Oregon and other partners) in the following areas, ensuring diverse representation and equitable access in all aspects of program delivery:

+ Recruiting, training, and supervising volunteers.

+ Determining site’s days and hours of operation.

+ Ensuring Volunteer Standards of Conduct are followed by everyone that volunteers.

+ Ensuring the ten Quality Site Requirements are followed by all volunteers.

+ Discussing Volunteer Tax Alerts, Quality Site Requirement Alerts, and CyberTax Alerts.

+ Serving as the Responsible Official, applying for and/or maintaining the electronic filing identification number ( EFIN ) as required by the partner.

+ Completing tax returns and reviewing the work of volunteers.

10% Program Planning and Preparation for “Tax Season”

+ Collaborates with the VITA Program Managers, team members and partners (with OSU Extension, other VITA program in Oregon and other partners) in following areas, embedding inclusivity in planning:

+ Completing, filing, and maintaining the six key VITA site-level forms with the VITA territory manager.

+ Selecting and confirming site location availability including hours of operation, dates, etc.

+ Selecting date and place for volunteer training and coordinating with training instructors.

+ Designating and training alternate coordinator(s).

+ Placing advertising materials to market VITA program.

5% Data Gathering and Reporting

+ Works with team members to identify client data to be collected, develops a program to collect data, oversees implementation of the data collection program, safeguards client data, and reports client data to funding agencies and OSU leadership.

5% Other Duties as Assigned by the Principal Investigator

What We Require

Four years of technical- or professional-level experience analyzing or advising and/or instructing the public concerning specific programs or processes, monitoring a program, or performing participant reviews. Two years of the experience must have been comparable to a Program Representative 1 which involves monitoring, representing, and reviewing programs.

What You Will Need

+ Must have or be able to obtain IRS Tax Training/Certification within 1 month of hire date and maintain the certification throughout employment.

+ Experience working effectively with individuals from diverse backgrounds.

+ Excellent written and verbal communications skills, utilizing inclusive language and the ability to communicate with tact and diplomacy across diverse cultural boundaries with students and colleagues.

+ Excellent critical thinking and problem-solving skills.

+ Demonstrated success working as a member of a collaborative team.

+ Demonstrated commitment to advancing equity in a multicultural setting, the participation of diverse groups, and the use of diverse perspectives.

+ Proficient use of computers, including word processing, generating reports, developing presentations, utilizing email, and searching and retrieving information through the internet.

This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.

What We Would Like You to Have

+ Bachelor’s degree in business, accounting law, economics, social work, sociology or closely related field.

+ Experience with community outreach and engagement.

+ Experience coordinating volunteers.

+ Experience with tax preparation.

+ Experience working as a supervisor.

+ Fluency in Spanish.

+ Experience building and maintaining positive relationships with partner organizations.

+ Experience working in a tertiary education institution.

+ Experience working for, or coordinating with, OSU Extension.

+ Experience with intercultural communications with Black, Indigenous, and Hispanic audiences, including but not limited to bilingual-multilingual experience.

Working Conditions / Work Schedule

Nonstandard hours (e.g. evening and/or weekend site operations and community engagement events)

Pay Method Hourly

Pay Period 16th - 15th of the following month

Pay Date Last working day of the month

Min Salary $28.75

Max Salary $44.00

Link to Position Description

https://jobs.oregonstate.edu/position\_descriptions/160368

Posting Detail Information

Posting Number P05449CT

Number of Vacancies 1

Anticipated Appointment Begin Date 11/10/2025

Anticipated Appointment End Date 04/30/2026

Posting Date 10/24/2025

Full Consideration Date

Closing Date 11/04/2025

Indicate how you intend to recruit for this search Competitive / External - open to ALL qualified applicants

Special Instructions to Applicants

Applications will be reviewed based on the information submitted on the employment profile with education and work history along with any other requested documentation i.e. posting specific question responses, transcripts, etc.Your profile MUST clearly show how you meet the minimum/required qualifications for the position.

Resumes are NOT accepted at the application stage for this position.

Equivalent required experience is based on full-time equivalent (40 hours per week).

PLEASE NOTE :If you have volunteer experience relevant to this position, please include in the Employment History section and note length of time, average number of hours per week and major duties.

Typically, the starting salary is at the lower end of the salary range.

For additional information please contact:

Shelly Krehbiel

[email protected]

We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status.

OSU will conduct a review of the National Sex Offender Public website prior to hire.

OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide range of lived experience including involvement with the justice system. This job has “critical or security-sensitive” responsibilities. If you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at ourBackground Checks (https://hr.oregonstate.edu/careers/background-checks) website including thefor candidates (https://hr.oregonstate.edu/careers/candidates) section for more details. If you have questions or concerns about the pre-employment check, please contact OSU’s Employee and Labor Relations team [email protected].

Supplemental Questions

Read More at: https://jobs.oregonstate.edu/postings/174114

OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.