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Join Cleveland Clinic's Twinsburg Family Health & Surgery Center and become a part of one of the most respected healthcare organizations in the world. Twinsburg Family Health & Surgery Center is a state-of-the-art facility that provides world class care through advanced specialty care, primary care and surgical services.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Representative, you will ensure patients and visitors have an exceptional experience throughout the entire registration, intake and scheduling process. Patients and their families are looking for an empathetic, warm individual who is comfortable with entering patient rooms, helping with registration at the bedside, offering small comforts and handling sensitive conversations such as co-pay collection with compassion and professionalism.

Caregivers in this role will work from 3:00PM-11:30PM with rotating weekends and holidays.

A caregiver who excels in this role will:

+ Perform registration and obtain information about demographics, insurance, medical and financial.

+ Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.

+ Function as a Super User and act as a resource for the training of new caregivers.

+ Provide registration and cash collection access in Epic.

Minimum qualifications for the ideal future caregiver include:

+ High school diploma or equivalent

+ Minimum of 2 years of experience in a customer facing role with in person or phone contact OR an associate's degree which may substitute for up to 1 year of the stated experience OR a bachelor's degree which may substitute for up to 2 years of the stated experience

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

+ Ability to communicate and exchange accurate information.

+ Ability to perform work in a stationary position for extended periods.

+ Ability to work with physical records or operate a computer or other office equipment.

+ In some locations, ability to travel throughout the hospital system.

+ In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

+ Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $15.75

Maximum hourly: $21.65

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities