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Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

The **Senior Program Administrator** is responsible for researching, developing, administering, and evaluating divisional programs and projects that address identified needs and advance enterprise-wide initiatives. This role collaborates closely with senior medical and administrative leadership to develop operational strategies, optimize patient access workflows, and manage associated budgets. You will work extensively with data and analytics, collaborating with HVTI data analysts to evaluate dashboard effectiveness, align data with leadership priorities, and transform information into actionable insights that drive performance improvement.

Additionally, this role facilitates cross-functional collaboration to resolve operational and documentation challenges by identifying issues, coordinating appropriate stakeholders, and driving effective workflow solutions that enhance overall efficiency and patient experience.

**The ideal candidate** will possess strong Epic expertise with a deep understanding of backend workflows related to patient access, scheduling, and template management. A key focus of this position is redesigning the 'front door' into Cardiovascular Medicine-developing decision trees, building and refining Epic templates, and ensuring efficient, patient-centered scheduling from the initial call center interaction through appointment completion.

A caregiver in this position works Monday through Friday, 8:00 a.m. to 5:00 p.m. schedule. The role is on-site during initial onboarding and training, with the opportunity to transition to a hybrid work model once training and performance expectations are successfully met.

A caregiver who excels in this role will:

+ Act as the primary liaison for highly complex initiatives and with organizational impact for the Division.

+ Develop the strategy for project execution.

+ Set and drive goals and timelines as they relate to initiatives.

+ Create an effective plan to meet objectives.

+ Provide clarity around objectives, including metrics, baselines, and targets.

+ Communicate plans and status to stakeholders, including team, sponsors and executive leadership.

+ Ensure approved projects are within scope and on time.

+ Drive accountability around commitments across project teams.

+ Responsible for budget requirements, including scheduling expenditures, analyzing variances and initiating corrective actions when necessary.

+ Ensure results can be incorporated into daily business practices.

+ Create systems and processes to measure results over time.

+ Research, perform analysis, compile data, and advise Division leadership relative to long- or short-term strategies.

Minimum qualifications for the ideal future caregiver include:

+ Bachelor's Degree in Business, Healthcare or a related field

+ Ten years of relevant experience, with at least three years managing large projects

+ Leadership experience over complex projects or a team of professionals

+ Experience planning and implementing systems and procedures

+ Minimum of **3 years of experience in physician practice** (not necessarily cardiology), preferably one large enough to support 25 or more physicians.

+ **Proficiency in Epic** , with experience supporting scheduling, access workflows, and template management.

+ Demonstrated ability to use and interpret **actionable data** to inform decision-making.

+ Strong collaboration, communication, and problem-solving skills.

Preferred qualifications for the ideal future caregiver include:

+ Master's Degree

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

+ Manual dexterity sufficient to operate a personal computer and other office and laboratory equipment.

+ Must be able to sit for one hour or more.

+ Must be able to work under stressful conditions.

Personal Protective Equipment:

+ Follows Standard Precautions using personal protective equipment as required for procedures.

Pay Range

Minimum Annual Salary: $118,960.00

Maximum Annual Salary: $190,360.00

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities