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Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a **S** **urgery/Special Unit Coordinator** , you will be responsible for all scheduled and unscheduled procedures, admissions and/or appointments. This role involves a high volume of outbound phone calls, primarily to schedule biopsies based on physician requests. Once a request is received, the scheduler contacts the patient directly to coordinate the appointment. The position supports multiple specialties, including Neuro, Interventional Radiology (IR), Body Imaging, Pediatrics, Radiology, and Nuclear Medicine, requiring strong communication skills, attention to detail, and the ability to manage multiple workflows efficiently.

A caregiver in this position 8:30am-5:00pm. No weekends/holidays.** **Employees may be eligible to work from home up to 1day per week after six months of employment, provided there are no corrective actions on file.

A caregiver who excels in this role will:

+ Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.

+ Validate patient physician information and ensures accurate collection.

+ Identify patients in need of financial counseling to ensure appropriate payment of services.

+ Triage appointments, based on diagnosis, patient preferences, and physician specialty.

+ Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.

+ Perform scheduling both intra- and inter-departmentally as requested by physician orders.

+ Receive orders and processes as indicated by provider and schedules according to protocol.

+ Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).

+ Serve as liaison with admitting office regarding hospital reservations, update admission information and cancels reservations.

+ Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.

+ Communicate with patients and their families to provide detailed instructions, directions, and resources available.

Minimum qualifications for the ideal future caregiver include:

+ High School Diploma/GED

+ 2 years related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/scheduling

+ OR 3 years of customer service concierge experience

+ Working knowledge of computerized appointment/or scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access

+ Knowledge of Microsoft Word and Excel applications

+ Proficiency in use of personal computer (PC) and general knowledge of PC based systems and software

Preferred qualifications for the ideal future caregiver include:

+ In-depth knowledge of medical terminology and/or CPT/ICD coding

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

+ Requires frequent standing, walking and sitting for extended periods of time.

+ Lifting and carrying up to 25 lbs.

+ Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital.

+ Normal or corrected vision.

Personal Protective Equipment:

+ Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $16.47

Maximum hourly: $23.61

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities