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Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from scheduling and pre-registration to MyChart enrollment and visit preparations. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic.

This is a part-time position. Caregivers in this role will support our Kent Express Care facility, averaging approximately 20 hours per week between 8:00am and 8:00pm including some evening and weekend requirements. The training phase will require caregivers to average approximately 40 hours per week, Monday through Friday from 8:00am to 4:30pm. This will include training with EPIC and peer coaching.

A caregiver who excels in this role will:

+ Provide a comprehensive, proactive and 'Patients First' experience for patients and visitors.

+ Investigate, triage and resolve patient issues using the established HEART model.

+ Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.

+ Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.

+ Enter and maintain confidential patient information.

+ Recruit, enroll and educate patients on MyChart and Appointment Pass.

Minimum qualifications for the ideal future caregiver include:

+ High School Diploma/GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate's Degree and one year of experience OR Bachelor's Degree

Preferred qualifications for the ideal future caregiver include:

+ Knowledge of medical terminology

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

+ Dexterity sufficient to operate a PC and other office equipment.

+ Requires extended periods of standing, walking or sitting.

+ Good visual acuity through normal or corrected vision.

+ Must be able to navigate various locations and function in a fast-paced, hectic environment.

+ Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

+ Follows standard precautions using personal protective equipment as required.

Keywords: Patient Services, Customer Service, CSR, PSS, Part Time, Express Care, Patient Access

Pay Range

Minimum hourly: $15.75

Maximum hourly: $21.65

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities