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Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

$16.68 - $19.72 - $23.65

Job Title:

Patient Care Technician

**Location:** Baystate Medical Center, Springfield, MA

**Department:** SP3 Medical Telemetry

**Shift:** Days, 7 AM – 7 PM

**Hours:** 36 hours/week

Rotating weekends and holidays required

Please submit a resume with your application.

Join a Recognized Leader in Healthcare

Baystate Medical Center, a nationally recognized leader in healthcare quality and safety, is seeking a **Patient Care Technician (PCT)** to join our Medical Telemetry Unit.

Baystate Health is the only academic medical center and tertiary care provider in Western Massachusetts. With a strong tradition of continuous learning, innovation, and community commitment, we educate and train hundreds of healthcare professionals each year while advancing high-quality, equitable care. We are proud to foster an environment where everyone is treated with dignity, respect, and compassion.

Position Summary

As a **Patient Care Technician** , you will work under the direction of a Registered Nurse (RN) to provide direct patient care, assist with clinical procedures, and support unit operations. This role includes hands-on patient care, technical responsibilities such as phlebotomy and EKGs, and effective collaboration with the healthcare team.

Key Responsibilities:

+ Provide age-appropriate, compassionate care to patients.

+ Monitor and record vital signs and other physiological indicators.

+ Assist patients with hygiene, mobility, and elimination needs.

+ Collect and label specimens; ensure timely delivery to appropriate departments.

+ Perform Point of Care (POC) testing and assist with treatments and procedures.

+ Support physicians and nurses during exams and simple procedures.

+ Maintain patient safety, infection control, and emergency readiness protocols.

+ Communicate respectfully and clearly with patients, families, and the healthcare team.

+ Collaborate effectively with team members to support clinical and non-clinical needs.

+ Maintain equipment and document care activities accurately.

Qualifications

**This is a career ladder position** – the hiring level is determined based on your experience and qualifications.

Level I

+ Preferred: Completion of Patient Care Technician training or CNA certification.

Level II

+ Required: At least 1 year of patient care experience in any healthcare setting (e.g., long-term care, specialty, or acute care).

Level III

+ Required: High school diploma or GED.

+ Required: Three or more years of patient care experience, and one year as a Level II PCT at Baystate Health.

+ Preferred: CNA certification.

Level IV

+ Required: High school diploma or GED.

+ Required: Four or more years of experience in an acute or specialty care setting, and one year as a Level III PCT at Baystate Health.

+ Preferred: CNA certification.

Skills and Competencies

+ Proficient in English (reading and writing).

+ Effective communication and interpersonal skills.

+ Ability to maintain professionalism in medium- to high-stress environments.

+ Commitment to teamwork, safety, and patient-centered care.

Why Choose Baystate Health?

At Baystate, we are committed to supporting your professional development and helping you build a meaningful and rewarding career. Whether you’re just starting out or seeking the next step in your career, we offer opportunities for growth, advancement, and recognition in a collaborative and inclusive environment.

You belong at Baystate. Apply today and make a difference in the lives of the communities we serve.

Compensation and Benefits

Baystate Health offers competitive total compensation, including base pay, a comprehensive benefits package, and recognition programs. Compensation is determined based on a range of factors including skills, experience, certifications, and internal equity. This base pay range does not include incentive pay or benefits.

Education:

Non-Graduate (Required)

Certifications:

Basic Life Support - American Heart AssociationAmerican Heart Association, Certified Nurse Aide - OtherOther

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.