• Customer Service Associate IV

    TE Connectivity (Phoenix, AZ)


    CUSTOMER SERVICE ASSOCIATE IV

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

     

    Job Overview

     

    TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

    Job Requirements

    Strengthens customer relationships by acting as a liaison between customer and any internal points of contact.

    Responsibilities

    + Managing backlog orders and open orders; communicating late deliveries to the customer and internal teams as required.

    + Investigating credit and debit requests and queries to issue credit/debit as necessary.

    + Answering technical queries from customers using online technical references and to offer alternatives using available resources.

    + Driving corrective actions and improvement projects that will raise customer satisfaction levels.

     

    What your background should look like

    Education and Experience

    + Requires 4 or more years of related work experience.

    + High school diploma or equivalent.

    + Completion of an AA degree or equivalent is preferred.

     

    Competencies

     

    Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

    Location:

    Phoenix, AZ, US, 17057

     

    City: Phoenix

     

    State: AZ

     

    Country/Region: US

     

    Travel: None

     

    Requisition ID: 142937

    Alternative Locations:

    Function: Customer Service

     

    TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.