• SNAP Case Reviewer

    Staffing Solutions Organization (MA)


    Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve.

    SNAP Case Reviewer (Remote)

    **Location:** Remote (Eastern Time Hours: 8:30 AM – 5:00 PM)

    **Start Date:** TBD

    **Organization:** Staffing Solutions Organization (SSO) – Supporting the Massachusetts Department of Transitional Assistance (MA DTA)

     

    Overview

     

    Staffing Solutions Organization (SSO) is seeking highly motivated and dependable **Supplemental Nutrition Assistance Program (SNAP) Case Reviewers** to support the Massachusetts Department of Transitional Assistance (MA DTA) for a 3 to 9-month project. The ideal candidate will have hands-on experience conducting SNAP eligibility and quality assurance (QA) processes and a deep understanding of SNAP policy, quality control (QC), and error rate analysis. This role plays a key part in ensuring program integrity and continuous improvement of SNAP operations.

    Key Responsibilities

    + Review a daily queue of assigned cases using a standardized Case Review Tool.

    + Apply current SNAP policy to determine case accuracy and compliance.

    + Navigate eligibility systems and electronic case files to research and verify information.

    + Document findings and communicate results clearly with eligibility staff and supervisors.

    + Identify root causes of errors and provide feedback for corrective actions.

    + Contribute to process improvement initiatives and overall quality management efforts.

    Required Knowledge and Skills

    + Strong understanding of **SNAP eligibility policy** and quality assurance procedures.

    + Familiarity with **SNAP Quality Control** processes and error rate calculations.

    + Excellent **communication skills** , both written and verbal.

    + Proficiency with **Microsoft Office Suite** (Word, Excel, Outlook).

    + Highly detail-oriented, organized, and self-motivated.

    + Ability to work independently with minimal supervision.

    + Strong time management skills with the ability to meet deadlines.

    + Commitment to confidentiality and accuracy in all work.

    + Adaptable and able to thrive in a fast-paced, evolving environment.

    Minimum Qualifications

    + Minimum of **2+ years** of experience supervising eligibility staff, conducting SNAP eligibility determinations, and/or performing SNAP quality assurance reviews.

    + Prior experience in **consulting or training** strongly preferred.

    + **High school diploma or equivalent** required; some college coursework preferred.

    + Must be authorized to work in the US.

    + Must be at least **18 years of age** .

    + Must pass a **background check** prior to employment.

    + Reliable access to a **telephone, Wi-Fi, and electronic equipment** .

    + Experience using **BEACON** (Massachusetts eligibility system) preferred.

    + Ability to speak, read, and write English clearly and professionally.

     

    Location

     

    This position is **fully remote** , with standard work hours of **8:30 AM – 5:00 PM Eastern Time** .

     

    Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role.

     

    Applicants must be authorized to work in the U.S. This position is not eligible for work authorization sponsorship including H-1B sponsorship) by SSO. Under the federal laws relating to the F-1 STEM EAD program, SSO may be able to support a STEM EAD extension application at the sole discretion of your Designated School Official. This does not guarantee that any STEM EAD extension application will be approved.

     

    All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an E-Verify participant.

    Job Details

    Pay Type** **Hourly

     

    Telecommute Percentage** **100

     

    Hiring Max Rate** **25 USD