"Alerted.org

Employment Type:

Full time

Shift:

Description:

Job** **Title: Switchboard** **Operator

Employment Type: Full Time

Shift: Days - 2:00 p.m. - 10:00 p.m. with every other weekend commitment

Department – Telecommunications

Position Highlights:

+ **Competitive salary**

+ **Benefits –** Medical, Dental & Vision, PTO, Free Parking, Metro Access, Tuition Reimbursement, 403(b)

+ **Quality of Life:** Flexible work schedules

+ **Advancement:** Career growth opportunities

+ **Location: Silver** **Spring**

Responsibilities:

+ Facilitates and coordinates voice communications between hospital personnel, the outside community, police, fire and rescue agencies, and the medical community

+ Operates and maintains all centralized telecommunications equipment to include: 1) telephone equipment, 2) paging equipment, 3) alarm equipment, 4) TDD equipment

+ Acts as information liaison for hospital schedules and procedures, events and activities, and patient information

+ Responds and triages in-house emergency codes and hospital emergency alarms

+ Responds and triages Home Care and Hospice for after-hour patient contacts

+ May act as shift supervisor in the absence of the Supervisor, Telecommunications Center

+ Supports the Mission of Trinity Health and Holy Cross Hospital.

What you will need:

+ Experience with Windows 2000 and basic computer knowledge.

+ Minimum of 1 years’ experience in a service provider environment preferred.

+ Must possess strong customer service skills.

+ Must possess excellent interpersonal and strong verbal communications.

+ Must be tactful, self-controlled, and poised at all times.

+ Must be reliable.

+ Requires visual acuity sufficient to read computer screens on a continuous basis.

+ Requires manual dexterity sufficient for daily use of a PC and fax, to lock/unlock-controlled areas/panels, and to complete written documentation.

+ Must be able to be ambulatory, able to climb stairs and carry and move light office equipment.

+ In emergencies, departmental or hospital, must be available 24 hours if required.

+ Must be detail oriented.

+ Preferred to be able to speak Spanish fluently

+ Supports the Mission of Trinity Health and Holy Cross Health.

Pay range: $17.65 - 21.63

_Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location._

About us

Holy Cross Health is a Catholic, not-for-profit health system that serves more than 240,000 individuals each year from Maryland's two largest counties — Montgomery and Prince George's counties. Holy Cross Health earns numerous national awards, clinical designations and accreditations across a wide range of specialties for providing innovative, high-quality health care services.

_Holy Cross Health is an Equal Employment Opportunity (EEO) employer. Qualified applicants are considered for employment without regard_ _to Minority/Females/disabled/Veteran (M/F/D/V)_ _status._

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran