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Description

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you will experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to gain experience new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Enterprise Data Management & Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.

Role Description:

The role is an integral part of EDMP and supports Customer 360, an AXP-wide capability that provides a global enterprise view of entities (that have or had an American Express relationship with at least one product or service globally), comprehensive insights and linkages. This is fundamentally reshaping our ecosystem and the way we engage with our customers by leveraging industry leading Amex data assets, next-gen machine learning algorithms and Big Data environment.

Primary Responsibilities:

We seek a professional who can blend business, technical, and industry best practices – sweating every fine detail when it comes to developing the most effective technology led solutions to improve our customer’s experiences. We are looking for a high-caliber individual who will be responsible for generating meaningful insights from data and support product manager(s)/product owner(s) with their analytical insights in driving the product vision. This is a very hands-on role that would require the individual to be able to write codes in multiple programming languages to go deeper into the data and look for any patterns, issues, and insights.

Job Responsibilities:

+ Focus on supporting business use case specific data analysis, creating specific business rules on data trends, data monitoring and taking remediate action.

+ Create / document / execute User Acceptance Test cases for new application capabilities.

+ Manage product issues and drive towards a speedy issue resolution.

+ Manage customer expectations including scope, schedule, changes, and problem resolution.

+ Drive on-time, high quality project deliverables.

+ Document UAT test scripts, execute robust UAT and compile UAT feedback for appropriate action to resolve test failures.

+ Appropriate action to highlight challenges and ensure resolution via correct channels.

Qualifications:

+ 2-3 years of experience in product/data analyst roles.

+ Bachelor’s degree in computer science, Information Technology, or related fields.

+ Strong analytical skills include the ability to think through all aspects of complex business requirements and generate courses of action.

+ An independent thinker who’s organized, has great attention to detail, and can multi-task.

+ Willing to take risks, experiment, and share fresh perspectives.

+ Proficient in analytical and presentation tools, including Excel and PowerPoint

+ Proficient in one or more programming languages such as SQL, Python, SAS, Hive, Java etc.

+ Excellent written and verbal communication skills, and ability to present ideas clearly.

+ Agile/SAFe methodologies and previous product experience are pluses.

Qualifications

Salary Range: $89,250.00 to $150,250.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

**Job:** Product

**Primary Location:** US-North Carolina-Amex - for internal use only

**Other Locations:** US-New York, US-Florida

**Schedule** Full-time

**Req ID:** 25019955