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Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

+ You will be challenged with identifying innovative ideas and proof of concept to deliver against the existing and future needs of our customers. Software Engineers who join our Loyalty Technology team will be assigned to one of several exciting teams that are developing a new, nimble, and modern loyalty platform which will support the key element of connecting with our customers where they are and how they choose to interact with American Express.

+ Design, implement, and maintain **event-driven microservices** for large-scale distributed systems.

+ Develop clean, efficient, and maintainable code in **Go** or **Java** .

+ Provide **production support** to ensure system stability, reliability, and rapid issue resolution.

+ Coordinate **with multiple platform and application teams** to investigate, triage, and resolve complex production issues.

+ Work closely with **DevOps** and **SRE** teams to enhance observability, scalability, and performance.

+ Implement and optimize **monitoring, alerting, and logging** frameworks for proactive issue detection.

+ Design and manage **Kafka-based streaming architectures** for real-time data pipelines and event ingestion.

+ Tune and optimize **relational databases** in high-volume, distributed environments.

+ Participate in **code reviews** , **system design discussions** , and **post-incident reviews** to drive continuous improvement.

Minimum Qualifications:

+ Position requires a bachelor’s degree in computer science, Engineering, or a related field followed by 4 years of experience in mainframe and modern technologies.

+ Strong programming skills in **Go** (preferred) or **Java** .

+ Proven experience supporting **production systems** in a 24x7 environment.

+ Deep understanding of **distributed systems** and **event-driven architectures** .

+ Hands-on experience with **Kafka** for message streaming, event processing, and system integration.

+ Proficiency with **relational databases** (PostgreSQL, MySQL, or Oracle).

+ Hands-on experience with **DevOps tools** and **CI/CD pipelines** .

+ Working knowledge of **SRE practices** , including incident response, reliability engineering, and root cause analysis.

+ Strong analytical, debugging, and troubleshooting skills.

+ Ability to effectively communicate across third parties, technical, and business product managers on solution design.

+ Experience with Atlassian software development and collaboration tools (Bitbucket, JIRA, Confluence, etc.), a plus.

+ **Preferred Additional:**

+ Familiarity with **Kubernetes** , **Docker** , and **cloud platforms** (AWS, GCP, Azure).

+ Experience with **observability tools** such as **Prometheus** , **Grafana** , and **ELK Stack** .

Qualifications

Salary Range: $103,750.00 to $174,750.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

**Job:** Technologies

**Primary Location:** US-Arizona-Phoenix

**Schedule** Full-time

**Req ID:** 25020250