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Library Service Manager

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Library Service Manager

Salary

$2,564.01 - $2,813.46 Biweekly

Location

Houston, TX

Job Type

Full Time

Job Number

37379

Department

Houston Public Library

Division

HPL - CUSTOMER EXPERIENCE ADMINISTRATION

Opening Date

10/24/2025

Closing Date

10/31/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

POSITION OVERVIEW

APPLICATION ACCEPTED FROM: ALL PERSONS INTERESTED

DIVISION: Customer Experience

SECTION: Neighborhood Libraries - Oak Forest Library

Workday & Hours: Monday - Sunday, 8:15am - 8:15pm ( varies)

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

Do you have a passion for libraries and leading staff to provide excellent customer service? The Houston Public Library (HPL) is looking for a hands-on and highly engaged Library Service Manager to bring their passion and creativity for the Oak Forest Neighborhood Library. Successful candidates will have strong leadership skills, an ability to inspire staff, a passion for serving communities, and enjoy interacting with people of all ages from diverse backgrounds.

About Us: The Houston Public Library’s mission—Linking YOU to the World—guides our vision to be Houston’s most trusted source of information. We are dedicated to fostering a connected and informed community, where all Houstonians have equitable access to resources and innovative tools that empower them to thrive in a global society. From early literacy to career development and lifelong enrichment, we are proud to support lifelong learning at every stage of life. We are more than just a place for books; we are a hub for community connection, where Houstonians come together to engage, collaborate, and build a sense of belonging.

The Library Service Manager will:

+ Possess exceptional leadership skills to oversee and manage the activities and daily operations of the neighborhood library.

+ Take initiative to creatively solve problems and possess sound decision-making skills.

+ Ensures employees are prepared, motivated, productive, and challenged in their work assignments to ensure maximum performance.

+ Exhibits a high level of creativity for adaptive and innovative services, programming, and outreach.

+ Ensures that staff provide engaging Out-of-School Time (OST) programming during the school year.

+ Establishes and maintain positive and collaborative working relationships with community groups, other government agencies, community organizations, other employees, and the public.

+ Have a strong working knowledge of Microsoft Office, the internet, and other technologies.

+ Interacts with customers at the Customer Service Desk, assisting with information requests, provide technology assistance, and offer programming.

+ Makes recommendations for improvements in services, resources, and the collection.

+ Works one evening a week and every other weekend (Saturday and/or Sunday).

+ Performs other administrative duties as assigned.

Applicants are encouraged to submit a Cover Letter and Resume when applying. For a location listing of our 37 Neighborhood Libraries and Central Library, please visit: https://houstonlibrary.org/all-locations

WORKING CONDITIONS:

The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS:

Requires a Bachelor's degree.

EXPERIENCE REQUIREMENTS:

Five (5) years of professional experience in library, information services, or education is required including one (1) year of management experience.

SUBSTITUTION:

Directly related experience in library, education, or management may be substituted for the education requirement on a year for year basis.

LICENSE REQUIREMENTS:

Requires a valid driver license and compliance with the City of Houston's policy on driving (AP 2-2).

PREFERENCES

Prefer applicants with:

+ Experience in personnel management and supervision.

+ Ability to plan and organize work and skilled at prioritization.

+ Knowledge of library operations and organization, including services, activities, staffing, facilities, and equipment.

+ Strong interpersonal skills and the ability to collaborate with others.

+ Experience working with people of diverse backgrounds.

+ Experience providing training to colleagues preferred.

+ Knowledge of library trends and current versions of MS Office (Excel, Word, PowerPoint, and Outlook), Sirsi Symphony.

+ Ability to communicate effectively orally and in writing.

+ Bilingual skills (Spanish/English).

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6*

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED

The selection process will involve application review and/or interview. The department may administer skills assessment test.

SAFETY IMPACT POSITION - YES

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

PAY GRADE - 23

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov

To view your detailed application status, please log-in to your online profile by visiting http://agency.governmentjobs.com/houston/default.cfm or call (832-393-1472).

If you need special services or accommodations, call 832-393-1472. (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

Applicants are encouraged to attach a cover letter and resume along with their completed application when applying.

EOE - Equal Opportunity Employer:

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

+ Medical

+ Dental

+ Vision

+ Wellness

+ Supplemental Insurance

+ Life insurance

+ Long-term disability

+ Retirement pension

+ 457 deferred compensation plan

+ Employee Assistance Program

+ 10 days of vacation each year

+ 11 city holidays, plus one floating holiday

+ Compensable Sick Leave

+ Personal Leave

+ Flexible schedules

+ Hybrid-Telework for eligible positions

+ Professional development opportunities

+ Transportation/parking plan

+ Section 125 pretax deductions

+ Dependent Care Reimbursement Plan

+ Paid Prenatal, Parental and Infant Wellness Leaves

+ Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

+ Yes

+ No

02

Please select the following that best describes your education and "verifiable" professional experience.

+ High School Diploma /GED AND LESS THAN (9) nine years of verifiable professional experience in library, information services, or education.

+ High School Diploma/GED AND (9) nine years (or more) of verifiable professional experience in library, information services, or education.

+ Associate degree AND (7) seven years (or more) of verifiable professional experience in library, information services, or education.

+ Bachelor’s Degree AND (5) five years or more of verifiable professional experience in library, information services, or education.

+ None of the above.

03

Are you a current Houston Public Library employee?

+ Yes

+ No

04

How many years of management experience do you have?

+ Less than 1 year

+ 1 year to less than 3 years

+ 3 years to 5 years

+ 6 years or more

+ No experience

05

Please indicate the languages which you are fluent (reading, writing, and speaking). Check all that apply.

+ English

+ Spanish

+ Chinese

+ Vietnamese

+ French

+ Arabic

+ I am not bilingual

06

Do you have a valid driver license or the ability to obtain one within 30 days of selection?

+ Yes

+ No

07

Briefly describe your experience working in libraries, including supervisory experience with staff, support staff, and /or volunteers (If you indicated that you do not have experience, please put N/A)

08

What supervisory experiences do you have? Check all that apply.

+ Coaching and mentoring staff members

+ Creating desk schedules

+ Training staff

+ Handling customer comments

+ No supervisor experience

09

Please indicate your "highest" level of proficiency in Microsoft Office Suite.

+ BASIC: Create a new document, enter text, and save it; navigate in a document and perform a search; format cells, rows, and columns; modify a database and insert data from another; application; create title and bullet slides; work with text, drawn objects, and drawing tools.

+ INTERMEDIATE: Create mail merges, sort and filter them; customize toolbars; run and record Macros; filter data and manage a filtered list; create and modify some Macro commands; create, modify, and format charts; create basic Macros to automate forms and data entry; customize the appearance and functionality of reports; use hyperlinks and perform data integration.

+ ADVANCED: Manage table data, sort and filter merges, advanced techniques for analyzing and manipulating data in Excel. delete e-mails from the Inbox, Sent Items and Deleted Items folders, Add, edit, move and delete appointments on your calendar.

+ I have no MS Office Suite experience.

10

Customer service jobs such as this one can often involve stressful interactions with customers on a daily basis and requires dealing with people who may become upset with you or be disruptive and confrontational. How comfortable are you with diffusing these types of interactions?

+ Very Comfortable (I remain calm and enforce rules consistently and feel empowered to call police when necessary)

+ Comfortable (I seek assistance for more difficult situations)

+ Very Uncomfortable (I don’t feel comfortable in high-stress situations and seek backup often or delegate to someone else).

11

Briefly describe your experience developing partnerships and conducting outreach to the community. (If you indicated that you do not have experience, please put N/A)

Required Question