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131332BR

Job Title:

Customer Service - High Volume - On-Site - 7:30a - 4p

Location:

Vistar-Kansas City (1094)

Job Description:

We Deliver the Goods:

+ Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and more

+ Growth opportunities performing essential work to support America’s food distribution system

+ Safe and inclusive working environment, including culture of rewards, recognition, and respect

Join a fast-paced, customer-focused team where every day is different!

We’re looking for a detail-oriented Customer Service Representative (CSR) who thrives in a busy environment, loves solving problems, and can handle a high volume of emails and phone calls with professionalism and a great attitude.

As a Customer Service Representative, you’ll play a key role in keeping our customers happy and our operations running smoothly. Your main responsibilities will include:

+ Accurately entering customer orders, credits, and invoices in a timely manner

+ Responding quickly and professionally to customer inquiries via phone and email

+ Troubleshooting order or delivery issues with care and efficiency

+ Partnering with vendors to request samples and provide solutions

+ Working with other departments to ensure continuity of service

+ Managing administrative tasks such as checking pricing, handling special orders, etc

+ Attending regular team meetings and training sessions to stay sharp and informed

+ Collaborating across departments to ensure every customer has a great experience

Req Number:

131332BR

Address Line 1:

4825 NW 41st St

Job Location:

Riverside, Missouri (MO)

Shift:

1st Shift

Full Time / Part Time:

Full Time

EEO Statement:

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy (http://pfgc.com/Policy) ; (2) the "EEO is the Law" poster (http://pfgc.com/Poster) and supplement (http://pfgc.com/Supplement) ; and (3) the Pay Transparency Policy Statement (http://pfgc.com/PayTransparency) .

Required Qualifications:

Education: High School Diploma or GED (required)

Experience: Minimum of 1 year in customer service, call center, or a related field

Tech Skills: Strong computer skills, including Microsoft Outlook, Word, and Excel

Personality: Positive, dependable, and adaptable - someone who brings a “can-do” attitude to a fast-paced, team-oriented environment

Work Ethic: Comfortable managing a large volume of emails and calls each day, staying organized under pressure

Division:

VISTAR

Job Category:

Sales

Preferred Qualifications:

A year of more of experience in foodservice, distribution, or similar industry

Demonstrated success in a high-volume, multi-tasking customer support role

Address Line 2:

Suite 100

State:

Missouri

Company Description:

Vistar customers are everywhere people work, play, and shop. Vistar is America’s leading candy, snack, and beverage distributor with more than 25 distribution centers delivering everything from popcorn to healthy meal replacements anywhere in the U.S. The company has thrived by innovating, exceeding customer expectations, and fostering a collaborative culture built on teamwork, doing what’s right, and giving back to the communities they serve.

Benefits:

Click Here for Benefits Information (https://pfgc.com/Careers.aspx#benefits)

Compensation:

$18.50/hr