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• Position Summary: Field Services Support Specialist II CIP

As a Field Services Support Specialist II, you’ll be the go-to expert for delivering technical service, training, and support across Ricoh’s product and solution offerings. This role demands a high level of independence, technical proficiency, and customer focus, with opportunities to lead, mentor, and contribute to new business initiatives.

• Key Responsibilities 🛠 Technical Expertise

Configure, install, troubleshoot, network, and maintain Ricoh products and services.

Analyze complex data to drive service improvements.

Identify and promote upgrades and usage opportunities for Ricoh solutions.

Assemble and adjust equipment per specifications; share product expertise.

Lead or coordinate team efforts when needed.

Deliver full-service support including customer training and workflow optimization.

• Customer Engagement

Promote Ricoh’s support offerings and anticipate customer needs.

Build and maintain professional relationships with customers and Ricoh teams.

Represent Ricoh with professionalism and integrity.

• Workload & Performance

Manage a full workload while meeting response, repair, and quality targets.

Follow field call management protocols and workload procedures.

• Administrative Duties

Complete logs, reports, and tracking tasks accurately and on time.

Maintain inventory (car stock or on-site) as assigned.

Ensure compliance with company policies and documentation standards.

• Results & Impact

Meet productivity benchmarks based on experience and workload.

Participate in Ricoh’s Extra Value programs (e.g., CS212) and bill accordingly.

Take on additional duties as assigned.

• Qualifications

Valid driver’s license and auto insurance (for roles involving travel).

High school diploma required; technical coursework in computers, electronics, or networking preferred.

Must meet certification standards outlined in Ricoh’s Technology Services Training Role Inventory.

• Skills & Competencies

Self-driven, goal-oriented, and committed to continuous learning.

Strong multitasking, prioritization, and problem-solving abilities.

Excellent communication, organizational, and interpersonal skills.

Professional under pressure; adept at navigating technical and customer challenges.

Proficient in Microsoft Office and mobile/computer technologies.

• Working Conditions

Extensive daily travel by car or on foot (urban assignments); exposure to varied weather.

Occasional overnight travel may be required.

Physical demands include lifting up to 50 lbs and moving equipment up to 400 lbs.

Frequent bending, kneeling, and ladder use.

May involve shift work, overtime, and on-call duties.

Periodic stress due to deadlines, call volume, and customer interactions.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.