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Overview

Omni Amelia Island Resort & Spa

At Omni Amelia Island Resort & Spa guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.

Omni Amelia Island Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort & Spa may be your perfect match.

Job Description

The Omni Amelia Island Resort is searching for aDirector of Catering & Conference Services! The DOCCS oversees the Catering Sales & Convention Services Departments by ensuring a consistent product to standards, while maximizing profitability and protecting the integrity of the guest experience.

Responsibilities

+ Ensure catering sales meet budgeted levels.

+ Ensure smooth flow of information (communication) from Sales to Banquet Services and the Food & Beverage Department.

+ Create and maintain a good working relationship with the Banquet Manager to ensure a high level of comfort with Banquet operations.

+ Oversees the entrance of files into a trace system for proper maintenance and active solicitation according to Accounts Coverage Program (ACP).

+ Prospect and establish an expanding base of accounts.

+ Ensure proper communication to all departments.

+ Monitor and evaluate, on a continuous basis, the level of service maintained by the Banquet Department.

+ Effectively coordinate efforts between Sales and Food & Beverage management.

+ Prepare monthly, weekly, and quarterly Food & Beverage forecasts as requested to monitor business flow accurately.

+ Prepare Sales Action Plans, via the Account Coverage Program (ACP), and (KRA's) on a quadrimestral basis in order to focus on client needs and maximize sales efforts to minimize gap periods.

+ Prepare performance benchmarks for Catering Account Executives and Catering Service Manager on monthly and quadrimestral basis.

+ Prepare eighteen-month rolling forecast.

+ Ensure that the department standards are met and that all company policies and procedures are adhered to.

+ Ensure that all departments meets all federal, state and local regulations affecting the hotel, Food & Beverage operation, its associates and guests.

+ Responsible for planning, evaluating, organizing, and directing the activities of the Assistant Director of Convention Services, Convention Coordinators, Convention Floor Managers, Convention Services Department

+ Administrative Assistants & Office Manager, and oversee the activities of Convention Services Floor Operation through the individuals mentioned above.

+ Responsible for working with the convention/meeting planners in coordinating the final details for conventions/meetings.

+ Responsible for anticipating needs, forecasting results, analyzing and arranging work processes for personnel in the department.

+ Responsible for the overall condition of each function room and all Convention Service equipment.

+ Provides the necessary training, motivation, and leadership for all department personnel.

+ Participates in the final interview process and is responsible for hiring all departmental personnel.

+ Ensures that department personnel are following all procedures, policies, and guidelines, as established by Omni Hotel.

+ Establishes and maintains rapport with outside purveyors, who provide services for the Hotel and its guests through the Convention Services Department.

+ Establishes and maintains efficient office procedures to facilitate the smooth operation of the department.

+ Meets with major convention/meeting planners to coordinate final arrangements for convention/meetings.

+ Responsible for ensuring that all policies, procedures and guidelines are followed by department personnel.

+ Responsible for all administrative duties which are necessary in the functioning of the department.

+ Forecasts payroll, public room income and meeting covers on an annual/quarterly/monthly basis.

+ Qualifications

+ Perform any other duties assigned by management.

+ Know emergency procedures (to include CPR) and work to prevent accidents.

+ Has a working knowledge of Food & Beverage product offerings.

+ Attend/conduct all designated Sales and Banquet meetings.

+ Conduct monthly one-on-one meetings with Catering Managers.

+ Attends weekly Forecast and Rooms Merchandizing meetings.

+ Establishes a rapport with individuals in similar positions at other hotels.

+ Attends out-of-hotel meetings as required.

+ Advises hotel department heads of special requirements of groups coming into the hotel.

+ Ensures that all file turnover requirements (from Sales to Convention Services) are fulfilled.

+ Ensures that the desired level of quality is maintained in all meeting room sets on a continuing basis.

+ Ensures that all equipment used in the department is in good order, and uses preventive maintenance schedules for all equipment.

+ Ensures that all function space in the hotel is well presented and maintains a scheduled cleaning program for each function room.

+ Tours, on a daily basis, the hotel function space and spot checks meeting room setups.

+ Conducts weekly department meetings.

Tools and Equipment:

+ Tables and chairs when assisting room set-ups.

+ Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine, file folders, filing cabinet, facsimile machine, scanner.

Working Environment:

+ Exterior of hotel with exposure to weather conditions

+ Interior of hotel, in normal office conditions.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf)

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected] . Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

Job LocationsUS-FL-Amelia Island

Posted Date2 weeks ago(10/13/2025 11:26 AM)

Requisition ID 2025-128425

# of Openings 1

Category (Portal Searching) Catering and Convention Services