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Integrations Solutions Specialist, Visual Lease

Job Description

OVERVIEW

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.  Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our Clients.  We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our Clients, and even our competitors.  We continue that effort today and are always working to improve and drive innovation.  This is how we deliver for our Clients, our employees, and investors.  By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

_Visual Lease_

As the centralized system of record for all lease-related financial, operational, and legal data, Visual Lease, a CoStar Group company, is purpose-built to support every team involved in managing a company’s leased and owned assets. Informed by nearly three decades of experience, our platform integrates lease management, lease accounting, and sustainability reporting, enabling organizations to save time, mitigate risks, reduce costs, and support sustainability initiatives. Our award-winning software is used by 1,500+ organizations to manage more than 1 million real estate, equipment, and other leased asset records globally.

Job Description

We are in search of a solution-focused and energetic **Integrations Solutions Specialist** that will assist our Visual Lease clients with advanced technical questions surrounding our Managed File Transfer (MFT / SFTP), public API, custom report, and self-service SSO functionalities. As an Integrations Support Specialist, you'll be the front line for our Integrations Solutions team, responsible for delivering first-rate support to our customers using your strong technical skills and communication abilities. You'll troubleshoot a variety of issues, assist senior Integrations staff with project management, answer questions about our integration tools for clients and vendors, and work closely with customers to find timely, thoughtful, and complete solutions. Your contributions will directly impact customer satisfaction and contribute to our departmental goals.

The Integrations Solutions Support team is responsible for providing solutions to prospects as well as implementing and supporting new and existing clients with adoption of our integration capabilities with outside ERPs, BI, and other software. You are a great match if you are quick to learn a new product, great at time and queue management, an expert technical analyzer with a creative streak when solutioning, and driven to help customers solve problems.

This position is full-time in the office and will be based in Iselin (Metropark), New Jersey.

Responsibilities

+ Take ownership of all customer support cases related to our SFTP Connector, public APIs, Custom Accounting Feeds, and SSO.

+ Provision new instances of Integrations product offerings, following established procedures.

+ Document details and events of Integration requests/incidents by creating, managing, and resolving cases in the support ticketing system.

+ Develop data translation documentation and data processing flow using current tools and software.

+ Work with clients to configure systems and coordinate necessary training.

+ Coordinate relationships with clients and third-party vendors.

+ Create documentation for future reference, training, and support purposes.

+ Partner with senior Integrations staff, engineering, and support staff on ad-hoc projects and escalated requests.

Basic Qualifications

+ Bachelor’s degree required from an accredited, not-for-profit University or College.

+ Driven and independent learner with the ability to grasp technical concepts and workflowsquickly.

+ Demonstrated ability towork independently and collaboratively in a team setting.

+ Strong organizational skills with the ability to manage multiple competing priorities.

+ Excellent written and verbal communication skills.

+ Basic understanding of Windows applications and SaaS platforms.

+ Professional, positive, and nurturing attitude with all clients.

+ Strong sense of urgency and responsiveness.

+ Self-motivated with a proactive approach to tasks.

+ A track record of commitment to prior employers.

Preferred Qualifications

+ Bachelor’s degree in computer science or a related field from an accredited, not for profit University or College.

+ 2+ year related experience interacting directly with customers and resolving customer concerns or challenges.

+ 1+ year related experience troubleshooting API and flatfile SFTP integrations.

+ 4+ months of SQL experience (academic or professional).

+ Experience using customer management tools, such as Salesforce.

+ Understanding ofdatabase and web-based software.

+ Interest or experience in the commercial real estate industry is a plus.

+ Willingness to work flexible hours, including occasional after-hours or on-call support.

What’s in it for you?

When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, and tuition reimbursement.

Our benefits package includes (but is not limited to):

+ Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug

+ Life, legal, and supplementary insurance

+ Virtual and in person mental health counseling services for individuals and family

+ Commuter and parking benefits

+ 401(K) retirement plan with matching contributions

+ Employee stock purchase plan

+ Paid time off

+ Tuition reimbursement

+ On-site fitness center and/or reimbursed fitness center membership costs (location dependent)

+ Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups

+ Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.

_This position offers a base salary range of $55,000 - $75,000K_ _, based on relevant skills and experience and includes a generous benefits plan._

\#LI-KC3

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 37 years, giving us the perspective to create truly unique and valuable products and services. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry and for our customers. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

CoStar is committed to creating a diverse environment and is proud to be an equal opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access www.costargroup.com/careers as a result of your disability. You can request reasonable accommodations by calling 1-855-840-1715 or by sending an email to [email protected] .