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Director of Admissions and Case Management

Hultquist Place Assisted Living Community

Jamestown, NY, US

Exempt, Full-Time (40 hours/week)

Position Summary:

The Director of Admissions and Case Management is responsible for coordinating the resident admission process while providing ongoing case management services that promote residents’ social, emotional, and mental well-being. This position serves as a key liaison between residents, families, referral sources, and internal departments to ensure a seamless transition into care and continued high-quality, person-centered support throughout each resident’s stay.

Qualifications:

+ Bachelor’s degree in Human Services, Social Work, Healthcare Administration, or related field required

+ Minimum of two years’ experience in admissions, case management, or healthcare marketing required

+ Strong interpersonal, communication, and organizational skills

+ Ability to manage multiple priorities and exercise sound judgment

+ Experience working with older adults and families in healthcare or residential settings

+ Knowledge of community resources, social service programs, and assisted living regulatory requirements

Salary:

+ Starting at $60,405.80, commensurate with experience

Essential Job Responsibilities:

+ Manage the full admissions process from application to move-in, ensuring timely communication, accurate documentation, and regulatory compliance.

+ Conduct pre-admission assessments to determine eligibility, appropriate placement, and readiness for transition.

+ Serve as primary liaison with hospitals, referral partners, families, and community agencies to facilitate smooth referrals and admissions.

+ Collaborate with Marketing and Administration to support outreach, census growth, and relationship-building initiatives that strengthen community awareness.

+ Coordinate interdisciplinary care planning by partnering with nursing, therapy, dietary, and finance departments to promote continuity and quality of care.

+ Provide case management services, including social assessments, counseling, and assistance with accessing benefits and community resources.

+ Monitor residents’ well-being and coordinate support for social, emotional, and behavioral health needs, including crisis intervention and counseling referrals.

+ Facilitate discharge and aftercare planning to ensure smooth transitions and continuity of support post-discharge.

+ Maintain accurate records and reports for admissions and case management, including resident case notes, census trends, and regulatory documentation.

+ Represent Hultquist Place professionally in community events and referral networks, promoting the facility’s mission, values, and reputation for excellence in resident care.

Benefits:

We believe in taking great care of the people who care for our residents. When you join our team at Hultquist Place, you’ll enjoy a comprehensive and supportive benefits package designed to support your well-being, career growth, and financial future:

+ Retirement Peace of Mind – 401(k) with generous employer matching to help you build your future.

+ Time to Recharge – Enjoy paid time off and paid holidays so you can rest and spend time with those who matter most.

+ Comprehensive Health Coverage – We’ve got you covered with medical, dental, and vision insurance plans.

+ Wellness & Support – Access our Employee Assistance Program (EAP) and mental health resources whenever you need them.

+ Investing in You – Take advantage of our Tuition Assistance Program to further your education and professional development.

+ Life & Security– Feel secure with life insurance, and take control of your healthcare expenses with options like:

+ Health Reimbursement Account (HRA)

+ Flexible Spending Account (FSA)

+ Health Savings Account (HSA)

Come join our dedicated team at Hultquist Place, where compassion, collaboration, and quality care are at the heart of everything we do!

Lutheran is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training and apprenticeship. Lutheran makes hiring decisions based solely on qualifications, merit, and business needs at the time.