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Description

We are seeking a Senior Manager to lead our Workforce Development & Training team responsible for implementing and scaling our 3P labor model for launches and projects. In this strategic role, you will build and execute a comprehensive workforce strategy to support our ambitious growth plans. You will develop innovative training approaches leveraging partnerships and technology to optimize both effectiveness and cost efficiency.

Key job responsibilities

- Develop and implement a comprehensive 3P labor strategy for launches and projects across the network

- Negotiate contracts with staffing agencies to ensure cost-effective access to qualified technical talent

- Build and manage hiring processes for technical workers to support installation and deployment activities

- Create and oversee training programs that efficiently prepare technicians for their roles

- Facilitate the transition of top-performing technicians to RME for building launches

- Plan labor requirements for project groups using the Field Execution Team model

- Establish and manage training partnerships with internal and external partners

- Identify and secure suitable training locations through strategic partnerships

- Lead the implementation of Virtual and Augmented Reality (AR/VR) technology to minimize space requirements and equipment costs

- Develop data-driven approaches to optimize labor headcount and spending

- Refine workforce staffing models based on building square footage, project timelines, and total spend

- Continuously innovate to reduce training lead times and infrastructure requirements

Basic Qualifications

- Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level

- Bachelor's degree in Supply Chain, Business, Engineering, or a related field

- 7+ years of experience in workforce development, technical training, or related areas

- 5+ years of experience leading teams and managing complex programs

- Experience negotiating and managing vendor contracts and partnerships

- Demonstrated ability to develop and implement training programs for technical roles

- Strong understanding of labor planning and workforce optimization

- Experience with data-driven decision making and performance metrics

- Experience negotiation labor contracts with technical labor providers

Preferred Qualifications

- Master's degree in Engineering or Business Administration or a related field

- Experience with 3P labor models in technical or industrial environments

- Background in AR/VR technology implementation for training purposes

- Experience scaling training operations to meet rapid growth demands

- Strong analytical skills with the ability to develop and refine workforce models

- Knowledge of automation systems and technical requirements for installation teams

- Experience in fulfillment center operations or similar industrial environment

- Excellent communication and negotiation skills

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,500/year in our lowest geographic market up to $189,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.