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Description

Amazon is looking for a Principal Product Manager-Tech to help develop Science-Tech Products for NA AMZL Supply Chain organization within the Execution and Planning Science (EPS) team. This role will be critical in implementing AI-driven transformation of supply chain planning processes, particularly focusing on UTR labor planning initiatives targeting implementation from 2025-2027, including the Associate Capacity Service (ACS) for capacity predictions and Continuous Associate Insight Survey (CAIS) for systematic labor preference capture. This Product Manager will work cross-functionally with multiple business stakeholders, technology and Science teams and work with a team of talented scientists and SDEs to develop and implement AI agent-based solutions in the growing GenAI and Large Language Model (LLM) space that is business critical to keep innovating. The role involves creating and managing a system of specialized AI agents including Input Management, Analytics, Explainability, What-If, and Risk Management capabilities to transform manual planning processes into intelligent, automated workflows. You will craft a business strategy, feature set, and roadmap that will enable planners to efficiently manage significantly larger site portfolios while enhancing decision quality through data-driven insights. Your focus will be on Science-Tech services that automate routine operational tasks while maintaining human oversight for critical decisions, driving substantial improvements in planning efficiency through intelligent scenario evaluation and selection.

Key job responsibilities

- Work cross-functionally with multiple business stakeholders and technology teams to deliver a labor planning product that is business critical for supporting network growth and program expansion in Amazon’s increasingly complex last mile operations.

- Driving alignment across business/tech leaders on critical problems and solutions within the labor planning space.

- Deep diving current state processes and systems, understanding operational challenges within those processes and systems, collaborating cross-functionally to brainstorm and drive the right solution for the business.

- Work closely with Operations, HR, and Labor Planning teams as they onboard to new flexible labor planning products.

- Collaborating with cross-functional partners to understand pain points and prioritize projects, initiatives, and product solutions

- Collaborating regularly and independently with tech teams to define customer acceptance criteria, test new features and drive the roll-out and adoption by business.

- Making trade-off decisions with the tech team regarding features and priorities within the roadmap based on impact and speed to market.

- Define business requirements with tech teams.

- Owning field and stakeholder communication, trainings, running pilots, system troubleshooting and resolution, etc.

- Innovating on behalf of our customers

- Managing the product life cycle from strategic planning to tactical execution

- Define the feature sets, business requirements, measures of success, and roadmap for your products

- Prioritizing engineering and science work while balancing the requirements of customers and stakeholders

- Evangelizing the product both internally and externally

- Working with key stakeholders in the company to identify and drive product solutions to support sales, account management, operations, and customer support

- Defining product requirements based on an intimate knowledge of the customer and technology

- Establishing product goals and reviewing success metrics to achieve commercial success

Basic Qualifications

- Bachelor's degree

- Experience owning/driving roadmap strategy and definition

- Experience with feature delivery and tradeoffs of a product

- Experience technical product management

Preferred Qualifications

- Experience working directly with Engineers on product enhancements

- Experience in project management methodologies, business analysis, or process improvement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $161,900/year in our lowest geographic market up to $279,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.