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Become a part of our caring community and help us put health first

The Housing Specialist (Care Management Support Professional 1) supports clinical care teams in order to help Medicaid members find and keep, safe and stable housing. They will work with local housing entities to find appropriate housing services and supports for Illinois FIDE members, including ensuring that transitioning members from facility to community are connected to appropriate housing resources.

Position Responsibilities:

+ Responsible for collaborating with Transition Care Coordinators and the Care Management Support Team and ensuring that members transitioning from facility to community are connected to appropriate housing resources, including but not limited to, referrals to local, Commonwealth and federal supports for permanent housing

+ Work with housing agencies to help develop and access affordable housing services for members

+ Educate and assist Care Coordinators and the Care Management Support Team and network providers regarding affordable housing services

+ Consult directly with members or authorized representative to identify safe, affordable housing, based upon member needs

+ Identify and maintain list of emergency, transitional, and permanent housing resources throughout the state

+ Help build innovative partnerships between Humana and housing-related community-based organizations to improve member health outcomes

+ Will attend community-based housing organizational meetings, as needed

+ Advocate for members with landlords and housing agencies, as needed

+ Coordinate with community organizations, government agencies, and property owners to secure living arrangements, negotiate rent, deposits, and move-in terms on behalf of members

+ Serve as a liaison between Humana and housing agencies, community-based organizations, and providers regarding issues related to housing needs for members

+ Coordinate with Humana’s housing strategy partners

+ Collect and analyze performance reports on Humana’s housing support functions to monitor adherence with benchmarks, identify opportunities for process improvement, and develop recommendations for leadership

+ Other duties as assigned

Use your skills to make an impact

Required Qualifications:

+ Bachelor’s degree in social work or related health field

+ Knowledge of, and expertise in, commonwealth-specific demographics, organizations, housing, and geography

+ Demonstrated ability to constructively work with individuals in crisis situations

+ Minimum of two (2) years’ work experience for a public agency or related work in social services, community services, housing support, or case management fields

+ Prior experience in supporting older adults and/or individuals with disabilities to secure accessible, affordable housing through Federal and local programs including the Illinois Housing and Community Development Authority programs, HUD subsidized housing and voucher programs, public housing authorities, the Homeless Management Information System (HMIS), and USDA’s Rural Development Single Family and Multi-Family programs

+ Exceptional communication & interpersonal skills with the ability to build rapport with internal and external customers and stakeholders

+ Intermediate working knowledge using Microsoft Office Programs specifically Teams, Excel, PowerPoint, Outlook and Word

+ **Must reside in the state of Illinois.** This is a hybrid role and may require up to 75% travel to member’s homes, provider organizations, Humana office in Chicago/Schaumburg, etc. as well as working from home office

+ Ability to work the schedule for this position, which is typically an 8-hour shift Monday-Friday between 8am-5pm Central Time.

Preferred Qualifications:

+ Knowledge of and experience with relevant Housing and Urban Development (HUD) regulations and affordable housing financing

+ Previous experience tracking, analyzing, and reporting on Federal changes to housing and community development programs

+ Knowledge of and experience with computerized documentation systems

Work at Home Requirements

+ At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.

+ Satellite, cellular and microwave connection can be used only if approved by leadership.

+ Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

+ Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

+ Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Interview Format

As part of our hiring process, we will be using interviewing technology provided by HireVue, a third-party vendor.  This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview.  If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided.  Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$45,400 - $61,300 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.