"Alerted.org

As an LVN Case Manager, you will join a professional, forward-thinking, and growth-oriented team that provides high-quality, compassionate care. We offer competitive benefits, including paid time off and optional health insurance. Primary Responsibilities: * Review and process new referrals, including order and clinical documentation. * Build and maintain relationships with referral sources. * Handle inbound inquiries from clients, family members, and field team members. * Manage patient care coordination with field teams. * Oversee resource coordination, including specialty pharmacy, DME, supplies, and lab arrangements. * Provide hands-on care for troubleshooting, as needed. * Coordinate with sales acceptance of patients. * Manage documentation and participate in the on-call rotation with clinical leaders. * Collect and review client needs to support scheduling. * Deliver exceptional client service for internal and external stakeholders. * Promote continuity and safety in client care, adhering to quality standards. Experience and Education Requirements: * High School diploma or equivalent. * Active LVN TX license required (must be unrestricted) * Proven ability to communicate effectively with referral sources and clients. * Demonstrated skills in de-escalation, client service, and high-volume call handling. * Proficiency with web-based systems, MS Outlook, Word, and Excel. Minimum Skills and Abilities: * Strong communication and interpersonal skills. * Organizational skills with a keen attention to detail. * Ability to manage pressure and multitask effectively. * Commitment to quality care and client support. Work Environment: This role involves working in a high-paced office setting with continuous phone interaction. Physical requirements include sitting and standing for long periods, occasional bending and stooping, and lifting up to 10 lbs. Job Type: Full-time Benefits:   * Dental insurance * Health insurance * Paid time off * Vision insurance   Work Location: In person