• Customer Service Representative

    Robert Half Office Team (Rockleigh, NJ)


    Description

    We are looking for a skilled and proactive Customer Service Representative to join our team in Rockleigh, New Jersey. This is a contract position ideal for individuals who are passionate about delivering excellent customer support and maintaining efficient operations. The role requires a detail-oriented individual who can effectively manage administrative tasks, assist with customer inquiries, and collaborate with various departments.

    Responsibilities:

    • Perform accurate data entry tasks to update customer account records and process orders efficiently.

    • Coordinate and distribute repair estimates to customers, ensuring timely communication and follow-ups.

    • Respond to customer inquiries by directing them to the appropriate department or individual, maintaining a high level of professionalism.

    • Monitor incoming communication, including faxes, and route them appropriately.

    • Maintain adequate office supplies for the customer service team to support smooth operations.

    • Address customer concerns with empathy and provide effective resolutions or escalate issues when necessary.

    • Collaborate with team members to adapt to changing priorities and support department goals.

    • Operate office equipment such as computers, printers, and copiers to complete daily tasks.

    • Ensure all tasks are completed within established timelines while adhering to company policies

     

    Requirements • High school diploma required; college degree preferred.

     

    • At least 2 years of relevant experience in an administrative or customer service role.

    • Proficiency in Microsoft Office Suite, including Outlook, Excel, PowerPoint, and Word.

    • Familiarity with virtual meeting platforms such as Teams or Zoom is a plus.

    • Strong verbal and written communication skills to interact effectively with customers and colleagues.

    • Ability to manage challenging customer interactions calmly and professionally.

    • Demonstrated ability to adapt to changing technologies, processes, and priorities.

    • Exceptional organizational and prioritization skills to handle multiple tasks efficiently. TalentMatch®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .