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Description We are looking for a dedicated Customer Service Representative to join our team in Cary, North Carolina. This is a Contract to permanent position, offering the chance to grow within a reputable organization in the wholesale distribution industry. The role involves providing outstanding customer support while contributing to team goals in a dynamic and fast-paced environment.

Responsibilities:

• Respond to customer inquiries with efficiency and ensure a positive experience.

• Process product orders accurately and maintain detailed records in the system.

• Identify customer needs related to equipment or services and provide appropriate solutions.

• Make outbound calls to assist customers and address their concerns.

• Collaborate with team members to meet key performance indicators and achieve sales targets.

• Learn and adapt to new systems and tools to enhance customer interactions.

• Provide consultative support to customers to guide them in selecting suitable products or services.

• Participate in training sessions to stay updated on company offerings and procedures.

• Maintain a business casual appearance and uphold a focused demeanor during all interactions. Requirements • Previous experience in a call center or customer service role is advantageous.

• Ability to thrive in a fast-paced, goal-oriented environment.

• Strong computer skills and ability to quickly learn new software.

• Excellent communication and active listening skills.

• A dependable and motivated individual who seeks growth opportunities.

• Experience handling both inbound and outbound calls is preferred.

• Familiarity with consultative selling techniques is a plus.

• Capable of managing multiple tasks while maintaining attention to detail. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .