• Call Center Supervisor

    Penske Automotive (Warwick, RI)


    Penske Automotive Group is looking for a motivated Customer Service Supervisor to join our call center and help deliver extraordinary customer service experiences.

    POSITION INFORMATION:

    The Contact Center Supervisor assists the Manager with employee development, peer motivation, recruiting and training new hires. Effective communication and other related duties will also be required.

    DUTIES AND RESPONSIBILITIES include the following but not limited to:

    + Provide consistently outstanding quality service to internal and external customers by setting the initial impression of Penske Automotive Group (PAG) and the dealerships as a professional, customer-oriented company keeping our customer's needs first and foremost.

    + Review employment applications and participate in the interviewing process

    + Performance evaluation process for team members

    + Assist with associate training and coaching

    + Employee counseling and performance improvement process

    + Be familiar with the business concepts, practices, and procedures of the Contact Center being able to lead and direct associates to adhere to the department's service excellence standards ensuring timely processing of external and internal calls.

    The Contact Center Supervisor will be expected to:

    + Embody the department's mission statement and goals

    + Demonstrate positive attitude

    + Keep your team focused during challenging situations - Leadership

    + Provide constructive feedback and recognition to Manager

    + Identify areas of improvement and evaluate method of training needed

    ADDITIONAL ACCOUNTABLITIES:

    + Arrive to work on time

    + Follow instructions and communicate regularly with manager

    + Interact effectively with co-workers

    + Understand and follow work rules and procedures

    + Accept constructive criticism

    + Professional appearance required

    QUALIFICATIONS

    Be representative of:

    + Uncompromising integrity in all that we do and how we relate to co-workers and to our guests

    + A consistent, as well as, flexible schedule

     

    EDUCATION and/or EXPERIENCE

     

    High School diploma or GED

     

    Previous supervisory experience, preferable position specific

    LANGUAGE SKILLS

    Excellent oral and written communication skills

    SCOPE OF POSITION

    This document is intended to set forth the general specifications of this position. Alternate duties may be assigned to the incumbent not specifically mentioned herein

     

    APPLY WITH US!

     

    If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today!

     

    Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

     

    Req Number: 33914

     

    Position Code: 762201

     

    Type: Full-time

     

    Dealership: Penske Automotive Operations

     

    Location Address: 1515 Bald Hill Road

    EEO Statement

    The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.