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Description We are looking for a dedicated Customer Service Representative to join our team in Wilson, North Carolina. In this Contract position, you will play a crucial role in delivering exceptional service to customers by addressing their inquiries and resolving issues efficiently. This opportunity is ideal for individuals with strong communication skills and a commitment to providing outstanding support.

Responsibilities:

• Respond promptly to inbound customer inquiries via phone, ensuring accurate and helpful information is provided.

• Process orders and maintain accurate data entry to ensure seamless service delivery.

• Handle both inbound and outbound calls effectively while addressing customer concerns.

• Assist customers with bank deposit-related queries, ensuring proper documentation and resolution.

• Collaborate with team members to meet service goals and maintain customer satisfaction.

• Follow established protocols to resolve issues and escalate complex cases when necessary.

• Demonstrate excellent problem-solving skills to address customer concerns in a timely manner.

• Maintain a positive and attentive demeanor during all customer interactions.

• Provide detailed updates to customers regarding the status of their requests or orders.

• Ensure compliance with company policies and procedures while delivering top-notch service. Requirements • Prior experience in a call center or customer service role is required.

• Proficiency in handling inbound and outbound calls effectively.

• Strong skills in order entry and maintaining accurate records.

• Ability to assist with bank deposit-related inquiries and processes.

• Exceptional verbal and written communication skills.

• Adept at managing customer interactions with professionalism and empathy.

• Strong problem-solving abilities, with a focus on resolving customer issues efficiently.

• Familiarity with customer service software and tools is preferred. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .