"Alerted.org

Description We are looking for an experienced IT Support Analyst to join our team in Savannah, Georgia. This Contract-to-Permanent position offers the opportunity to provide advanced technical assistance and ensure the smooth functioning of IT systems. As a key member of the team, you will handle escalated issues while delivering exceptional service to users and clients.

Responsibilities:

• Troubleshoot and resolve escalated technical issues from Tier 1 support, ensuring timely solutions.

• Perform in-depth diagnostics and repair of hardware, software, and network problems.

• Configure, install, and upgrade operating systems, software applications, and hardware components.

• Monitor system performance, implement updates, and apply security patches to maintain stability.

• Support and manage IT infrastructure, including servers, workstations, and network devices.

• Assist with the deployment and management of cloud-based backup services and solutions.

• Document IT processes, configurations, and support activities for future reference.

• Collaborate with IT teams and departments to ensure efficient service delivery.

• Provide clear communication and excellent customer service to build strong client relationships. Requirements

• Proven experience in an IT support role or equivalent.

• Strong knowledge of Windows operating systems, Active Directory, and O365.

• Proficiency in troubleshooting and repairing computer hardware and software.

• Familiarity with Azure Active Directory, cloud-based technologies, and ConnectWise preferred.

• Understanding of networking protocols and IT infrastructure.

• Excellent problem-solving skills and the ability to work under pressure.

• Strong communication and interpersonal skills with a focus on customer satisfaction.

• Relevant certifications such as CompTIA Network+, CompTIA Security+, or Azure Administrator are advantageous.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .