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Akima Systems Engineering is looking for a Service Desk Administrator to work on Shaw Air Force Base, SC. Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in-person, by phone, using Remedy and/or by sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory. The place of performance for this role is on-site at USARCENT G6 on Shaw Air Force Base in Sumter, SC.

This is a full-time on-site position. No remote or hybrid work schedule available. To join our team of outstanding professionals, apply today!

Responsibilities

+ Serve as the primary point of contact with the Government and COR for all contractual actions, communications, and task order management.

+ Oversee overall performance of the contract, ensuring successful execution of all task order requirements.

+ Manage all contract personnel, including administration, life support, conduct, and discipline.

+ Provide oversight and direction for daily USARCENT G6 operations, including network administration, systems administration, Video Teleconferencing (VTC) operations, and service desk support.

+ Demonstrate a deep understanding of USARCENT mission needs to provide informed technical and managerial guidance addressing all contractual requirements.

+ Maintain proactive and transparent communication with Government stakeholders to meet and exceed customer satisfaction standards.

+ Possess and apply extensive IT expertise, including Information Assurance Vulnerability Management (IAVM), Information Systems, Cybersecurity, Network Access Controls, and System Administration.

+ Provide backup cybersecurity support to G6 ISD personnel when required, performing network scans, monitoring, and compliance testing of servers, routers, and switches.

+ Develop and implement risk-reduction strategies and innovative approaches that strengthen cybersecurity posture and operational resilience.

+ Act as a technical resource and advisor to the Government in addressing and fulfilling mission and contractual requirements.

+ Stay informed on emerging technologies and best practices to ensure alignment with evolving DoD and USARCENT standards.

+ Remain available by phone for COR contact as needed to address mission or operational requirements.

+ Prepare and submit monthly performance reports and deliverables, including updates on software, hardware, network infrastructure, and service desk metrics.

+ The Program Manager shall be pro-active in developing and implementing Government approved strategies that significantly reduce network/system risk.

Qualifications

+ Minimum five (5) years of experience as a program manager.

+ At a minimum hold ONE of these listed professional certifications OR bachelor's degree: Project +, PMP, Lean Six Sigma, Certified Scrum Master, Professional Scrum Master, ITIL v4, OR a Bachelor of Science (BS) degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science.

+ Extensive knowledge in areas of Information Technology including Information Assurance Vulnerability Management, Cybersecurity, Network Access Controls, and System Administration.

+ The Program Manager shall be pro-active in developing and implementing Government approved strategies.

+ Active Top Secret Clearance.

Job ID

2025-19813

Work Type

On-Site

Company Description

Work Where it Matters

Akima Systems Engineering (ASE), an Akima company, is not just another federal systems support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At ASE, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

**For our shareholders,** ASE provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

**For our government customers,** ASE delivers solutions in maritime IT, systems engineering, and integration across the Department of Defense and stands ready to help improve operational performance at a reasonable and sustainable cost.

**As an ASE employee,** you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at [email protected] or 571-353-7053 (information about job applications status is not available at this contact information).