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Akima Systems Engineering is looking for a Service Desk Administrator to work on Shaw Air Force Base, SC. Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in-person, by phone, using Remedy and/or by sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory. The place of performance for this role is on-site at USARCENT G6 on Shaw Air Force Base in Sumter, SC.

This is a full-time on-site position. No remote or hybrid work schedule available. To join our team of outstanding professionals, apply today!

Responsibilities

+ The Contractor shall perform Cyber Security Analyst duties and responsibilities for the G6 Information Systems Division (ISD).

+ The Contractor shall O&M Network Access Control System(s) to examine potential security violations and determine if the installation campus area network (I-CAN) IA policy has been violated, breached, circumvented to make an assessment on the impact and provide report to Information System Security Manager (ISSM) IAW technical exhibit 2. The Contractor shall disable, re-enable, and delete user workstations as required.

+ The Contractor shall monitor, analyze, and detect unauthorized activity on the USARCENT networks. The Contractor shall attend planning working groups for Computer Network Defense (CND).

+ The Contractor shall diagnose, resolve, and document network system security problems in response to security incidents with current security tools and products.

+ The Contractor shall scan, monitor, and verify compliance with security policy, procedures, Information Assurance Vulnerability Alert, and technical requirements in conjunction with network and system administrators IAW technical exhibit 2.

+ The Contractor shall utilize Cyber Security (CS) tools as directed by the USARCENT G6 leadership, to include the following: Assured Compliance Assessment Solution (ACAS) and Network Access Control (NAC).

+ The Contractor shall coordinate with the USARCENT G6 Network Team to install Government purchased perimeter defense systems including but not limited to intrusion detection systems, firewalls, grid sensors, and network rule sets to block sources of malicious traffic.

+ The Contractor shall establish and maintain compliance in support of the Information Assurance Vulnerability Management (IAVM). The Contractor shall provide IA subject matter expertise to the USARCENT G6 staff, COR, and ISSM.

+ The Contractor shall implement IA policies, principles, and practices in the delivery of all IT services. The Contractor shall remain current on the latest Cyber Security (CS) trends, security products and assist in ensuring CS requirements have been met as part of the IT acquisition development process.

+ The Contractor shall implement, maintain and document IA controls IAW the Risk Management Framework (RMF) and other Government accreditation programs. The Contractor shall understand and implement technical vulnerability corrections and specific IA security countermeasures.

Qualifications

+ Minimum 18 months of experience in Cyber Security/ Information Assurance.

+ Minimum 18 months experience in RMF, and appropriate Computing Operating Environment IAW DoD 8570.01-M, DoDD 8140, or the latest authoritative policy.

+ Minimum Required: CompTIA Security+ (DoD 8570 IAT Level II baseline cert) Preferred: Certified Information Systems Security Professional (CISSP) – (ISC)².

+ Computer Network Defense Service Provider (CNDSP) services for DoD classified and unclassified networks.

+ Active Top Secret Clearance.

Job ID

2025-19887

Work Type

On-Site

Company Description

Work Where it Matters

Akima Systems Engineering (ASE), an Akima company, is not just another federal systems support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At ASE, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

**For our shareholders,** ASE provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

**For our government customers,** ASE delivers solutions in maritime IT, systems engineering, and integration across the Department of Defense and stands ready to help improve operational performance at a reasonable and sustainable cost.

**As an ASE employee,** you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at [email protected] or 571-353-7053 (information about job applications status is not available at this contact information).