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Description

The Product Tracking Analyst plays a critical role in supporting the United States Postal Service’s Informed Visibility® Mail Tracking & Reporting (IV®-MTR) application. This position is ideal for candidates who are detail-oriented, tech-savvy, and passionate about improving operational efficiency through data-driven insights and strategic communication. The analyst will manage content and documentation, support internal and external communications, and ensure seamless coordination across product tracking systems.

Key Responsibilities

+ Plan, design, and manage content disseminated to mailers and internal stakeholders.

+ Maintain and update documentation, SOPs, and release materials for product tracking systems.

+ Monitor mailer programs and report on performance metrics and trends.

+ Coordinate and publish web content, training materials, and outage notifications.

+ Provide ad-hoc support to leadership, including drafting memos, newsletters, and instructional videos.

Basic Qualifications

+ Bachelor’s degree in Business, Communications, Information Systems, or a related field.

+ 5 years of experience in IT project coordination, product management, or technical communications.

Preferred Qualifications

+ Experience with USPS systems or mail tracking technologies (e.g., IV-MTR, PTR).

+ Knowledge of change management and release documentation processes.

+ Proficiency in tools such as Salesforce, BusinessObjects, or similar data platforms.

+ Background in stakeholder engagement and cross-functional collaboration.

+ Experience producing training materials and managing internal communications.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO (https://www.icf.com/legal/equal-employment-opportunity) policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email  [email protected]  and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about  workplace discrimination righ t s or our benefit offerings which are included in the  Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at  [email protected] . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

**Pay Range** - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$73,722.00 - $125,327.00

Nationwide Remote Office (US99)