"Alerted.org

Application Support Technician, Senior

Print (https://www.governmentjobs.com/careers/eugene/jobs/newprint/5112866)

Apply



Application Support Technician, Senior

Salary

$74,339.20 - $92,643.20 Annually

Location

Eugene, OR

Job Type

Full-Time Regular

Job Number

04297

Department

Public Works Department

Division

Public Works Maintenance

Opening Date

10/24/2025

Closing Date

11/7/2025 5:15 PM Pacific

+ Description

+ Benefits

+ Questions

General Statement of Duties

Join the Roosevelt Information Technology Services (R.I.T.S.) Team as a Sr. Application Support Technician!

Application Deadline: Friday, November 7, 2025 at 5 p.m. P.S.T.

Accepting Online Applications Only

Information on How to Apply (https://www.eugene-or.gov/674/How-to-Apply)

Are you ready to make a difference in a fun, innovative, and forward-thinking team? We’re seeking a highly skilled Sr. Application Support Technician to support our in-house developed work order and asset management application as well as daily service desk support to a group of 400+ users. This is more than just a job; it’s an opportunity to grow, learn, and contribute to exciting projects in a collaborative environment!

The Application Support Technician, Senior performs complex paraprofessional duties supporting the acquisition and utilization of information applications and hardware including reviewing system needs, performing network administration, providing customer support, and training; functions as a liaison with vendors, Information Services Division, and/or the Regional Information System.

Application Support Technician, Senior (https://www.governmentjobs.com/careers/eugene/classspecs/19646)

Department/Division: Public Works Department / Maintenance Division

Salary Range: $35.74 - $44.54 / hourly; $74,339.20 - $92,643.20 / annually

The City of Eugene determines starting pay within the range based on relevant education and experience as provided by the applicant in their application materials. This process is consistent with the Oregon Equal Pay Act (OEPA) (https://www.oregon.gov/boli/workers/pages/equal-pay.aspx) . You can learn more about our process at our How to Apply (https://www.eugene-or.gov/674/How-to-Apply) page.

Benefits: Please click the Benefits Tab to view the City of Eugene’s competitive package options.

Supervisor: Derek Robinson, 541 682-4894

Work Schedule: Monday – Friday 7:00 a.m. - 3:30 p.m.

The RITS team plays a crucial role in:

Maintaining IT Infrastructure: Ensuring all systems run smoothly and efficiently.

Providing Technical Support: Delivering help desk support, managing mobile devices, and overseeing asset management.

Ensuring Cybersecurity: Implementing robust security measures to protect our IT assets while collaborating closely with the central IT team.

Application Development and Management: We develop high-impact solutions and phase out outdated systems to streamline operations and improve effectiveness. By emphasizing Agile methodologies, we accelerate project delivery and introduce innovative solutions that enhance mobility, collaboration, and accessibility.

Our work on the team encompasses software engineering, hardware engineering, technical support, and project management, all aimed at enhancing the city’s technological capabilities.

Why Join Us?

Innovative Projects: Opportunity to engage in electronic engineering, software development, application UI design, database management, service desk support and more!

Collaborative Culture: The RITS team emphasizes innovation and continuous improvement, fostering a collaborative environment that celebrates diverse ideas and backgrounds.

Career Growth: We provide training in areas that align with your strengths and aspirations, ensuring you can grow alongside our projects.

Strategic Impact: Be part of key initiatives, such as cloud migration, cybersecurity enhancements, and data governance, all aimed at improving city-wide services.

Your Future Awaits!

If you’re passionate about technology and eager to learn and grow in a vibrant team setting, we want to hear from you!

Embrace the challenge and let’s innovate together!

Examples of Duties Performed - Duties may include but are not limited to the following

Serve as the primary point of contact for IT support for all sections of Public Works Maintenance and Parks & Open Spaces staff.

Provide tier 1 support for Windows desktops, laptops, tablets, and peripherals.

Manage, configure, deploy and track Apple/iOS devices, apps, and security profiles for staff.

Maintain and enhance the enterprise asset and work order management application.

Apply and make changes to our home-grown application through the user interface and make minor SQL/database modifications.

Develop reports, queries, and scripts to streamline workflows and integrate data from multiple sources.

Test changes, coordinate upgrades, and support end-users through transitions.

Support and troubleshoot IoT devices deployed in the field (e.g., sensors, meters, equipment trackers).

Partner with field crews to ensure connectivity and data collection from remote systems.

Liaise with City Information Services and external vendors to resolve escalated issues, coordinate upgrades, and ensure compliance with standards.

Document procedures, develop user guides, and deliver training for Maintenance and Parks/Open Spaces staff.

Monitor system performance, backup and recovery processes, and security protocols within the divisions.

Recommend and implement technology improvements to better serve division operations.

Performs other duties as assigned.

Qualifications

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes with relevant transferable skills from a variety of sources and experiences. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

When screening your application, the City will consider an equivalent combination of relevant education and experience which provides the applicant with the knowledge, skills, and abilities required to meet minimum qualifications for this position.

A typical way to obtain the knowledge and abilities would be:

Experience:

Three years of experience in Microsoft Windows support, iOS and SQL or related fields.

Training:

Equivalent to an Associate Degree in a computer related field.

License or Certificate:

A valid Oregon driver's license or, the ability to obtain by date of hire; must pass driving

records check and, if hired, maintain a driving record that meets the City's standard. Oregon law requires that an out-of-state license holder must obtain a valid Oregon license (with appropriate endorsements) within 30 days of becoming domiciled in the state (ORS 803.355).

The Ideal Candidate will possess the following knowledge, skills, and abilities:

Knowledge of:

Microsoft Windows system administration and local area network applications/hardware.

Apple/iOS device management in a business or public-sector environment.

SQL and relational database use and report/query generation or the ability to learn.

Understanding of asset management or work order management systems.

Ability to automate tasks with scripts.

Strong troubleshooting and customer service skills for field and office staff.

Clear, effective communication with both technical and non-technical staff.

Ability to work independently, prioritize competing tasks, and coordinate with vendors and central IT.

Experience supporting technology used in outdoor or remote field operations (IoT sensors, ruggedized devices, wireless connectivity).

Supplemental Information

What to Expect from our Selection Process: Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written or skill tests, ability or fitness tests, interviews, and assessment processes. In addition, background investigations and records checks may be required. Some positions also require applicants to have a psychological evaluation and/or physical examination and a drug test prior to employment. Marijuana use is evaluated consistent with current state law regulations. PLEASE NOTE: Once the posting closes, the process can take 4-6 weeks to complete.

Diversity, Equity, and Inclusion: City of Eugene is committed to a respectful work environment. We value the cultural, educational, and life experiences of each employee. We believe that a diverse workforce enables us to deliver culturally responsive services to all members of our community. As part of our commitment to diversity, equity, and inclusion we desire to welcome, respect, and create a sense of belonging for a wide range of identities and experiences in our workforce. Women, people with disabilities, and persons of color are strongly encouraged to apply.

The City of Eugene complies with the Americans with Disabilities Act of 1990 . Any applicant with a qualified disability under the Americans with Disabilities Act may request accommodation by contacting an employment coordinator at (541) 682-5061.

In compliance with the Immigration Reform and Control Act of 1986 , the City of Eugene will request all eligible candidates who accept employment with the City to provide documentation to prove they are eligible for employment in the United States.

If a job posting indicates this position is temporary (not limited duration) then the employee serves at will. Temporary employees do not receive benefits through the City of Eugene unless required by City, State or Federal code/statute.

Representation

Employees in this classification are represented by American Federation of State, County, and Municipal Employees (AFSCME), and their salaries may be subject to a monthly payroll deduction after 31 days of employment.

Salary and Benefits

The normal starting salary is the first step shown on the posting. Other placement in the salary range may be considered depending on qualifications and experience. Periodic advancement through the salary range is dependent upon merit. The City provides a full range of benefits, including holidays, vacation, sick leave, retirement benefit, and life insurance. Health, dental, and vision benefits are available.

To view a summary of benefits (http://www.eugene-or.gov/DocumentCenter/Home/View/1813) , benefit premium rates (http://www.eugene-or.gov/DocumentCenter/Home/View/1811) , and/or the AFSCME contract (http://www.eugene-or.gov/index.aspx?NID=1966) click the respective link. Click here to view information about Total Worker Health (https://www.eugene-or.gov/3955/Total-Worker-Health) .