• Office Specialist

    The Salvation Army (Bangor, ME)


    Overview

     

    Join a vibrant, mission-driven organization that makes a meaningful impact in the lives of individuals and communities every day. At The Salvation Army, your work supports a legacy of service, compassion, and practical assistance for those who need it most.

    GENERAL PURPOSE FOR JOB:

    To serve as the primary point of contact for welcoming and assisting individuals visiting or calling the front office during the week, including donors and clients. Assist social service Corps ministry to include summer camp and Christmas programs.

    Responsibilities

    General

     

    + Greet people as they enter, assess their need and arrange an appointment with caseworker to meet their needs in a timely fashion, or connect them to the proper agency to do so, if The Salvation Army is unable.

    + Answer the phone and take messages with all pertinent information, relaying them to the intended recipient ASAP.

    + Assist Soup Kitchen Coordinator, as needed with prep and meal service, as needed.

    + Maintain confidentiality of client and donor information, securing such information each afternoon before leaving.

    + Assist in maintaining records and statistics for the social service office.

    + Meet with food pantry clients to provide bags of food pantry items

    + Keep up-to-date information about area services pertinent to our demographic

    + Keep an accurate timesheet for hours worked

    + Keep up-to-date chart of volunteer hours for the front office/social service of the Corps.

    + Enter social service assisted clients into database.

    + Employee is the primary receptionist and should not leave the desk uncovered by a qualified worker.

     

    Weekly

     

    + Participate in staff meetings, bring pertinent information.

    + Keep ongoing statistical records

    + Work with other staff members on on-going projects

    + Ensure volunteer information and scheduling is up-to-date and agency paperwork submitted.

    + Prepare front lobby area for Sunday Services before leaving on Fridays.

     

    Monthly

     

    + Submit social service statistics to Corps Officer within requested schedule.

    + Make sure social service database is up to date.

     

    Seasonally

     

    + Take applications for seasonal assistance for Christmas Angel Tree & Camp Sebago

    + Assist with Angel Tree and Adopt-A-Family programs as requested.

    + Assist with winter coat program.

    + Assist with maintaining seasonal statistics and submit report within requested schedule.

     

    Occasionally

     

    + Attend additional Salvation Army meetings/ trainings relative to social services, with prior approval of supervisor.

    Qualifications

    EDUCATION AND EXPERIENCE

    + Level 3: High school diploma or general education degree (GED) and one year of related

    SKILLS AND COMPETENICIES

    + Excellent interpersonal skills

    + Customer service skills

    + Telephone etiquette and good communication skills

    + Good organizational skills and the ability to multi-task

    + Ability to operate standard office equipment, including but not limited to, computers, telephone systems, calculators, copiers and facsimile machines.

    + Be a team-player and be able to work on their own initiative in a dynamic and challenging environment

    + Maintain Integrity and confidentiality

    COMPLIANCE AND TRAINING REQUIREMENTS

    + Completion of KeepSAfe abuse risk management training as required by the KeepSAfe policy and assigned by the supervisor.

    + Complete ServSafe Handler training within 30 days of hire

    + Have valid driver’s license

    + Complete and pass Defensive Driving for Light and Medium Duty Vehicles course

    COMPENSATION AND BENEFITS

    + Generous paid time off

    + Paid holidays

    + Sick leave

    + Personal days

    + Bereavement Leave

    + Excellent medical, dental, and vision benefits

    + Short-term and long-term disability

    + Retirement plan

    *Benefits may vary based on position classification and eligibility.

     

    The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. Acceptable job performance includes the completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of The Salvation Army.

     

    The employee occupies a position of trust and is expected to maintain confidentiality and exhibit loyalty to The Salvation Army and the staff of The Salvation Army in all job-related matters and activities.

     

    All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.

     

    Please submit your resume and letter of interest to: http://internal-usesalvationarmy.icims .com

     

    Job LocationsUS-ME-Bangor

     

    Job ID 2025-14594

     

    Category Administrative

     

    Compensation Min USD $15.10/Hr.

     

    Compensation Max USD $17.50/Hr.

     

    Type Regular Part-Time