• Senior Fraud & Claims Operations Representative

    Wells Fargo (Charlotte, NC)


    About this role:

    Wells Fargo is seeking a Senior Fraud & Claims Operations Representative in Transactions & Processing as part of Consumer & Small Business Banking Operations. Learn more about our career areas and lines of business at wellsfargojobs.com (https://www.wellsfargojobs.com/career-areas/) .

    In this role, you will:

    + Support team performance in identifying control failures in bank processes, procedures, customer, or colleague decisions

    + Provide feedback and present ideas for improving or implementing processes and tools within fraud and claims functional area

    + Perform complex operational tasks, including review, verification, and identification of customer transactions to detect and prevent fraud, policy violations or resolve merchant disputes in order to mitigate and recover losses

    + Provide subject matter knowledge and interpretation of procedures to less experienced staff

    + Interact with fraud and claims functional area on a wide range of information as well as with external customers

    Required Qualifications:

    + 18+ months of customer service, financial services, fraud, or investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

    Desired Qualifications:

    + Experience with ADCC (ATM/Debit Card Claims) Fraud claims management

    + Knowledge and understanding of Wells Fargo Disputes Automated Tracking (DAT), Claims 2.0 application

    + Knowledge and understanding of regulatory compliance requirements surrounding Regulation E

    + Knowledge and understanding of VISA operating rules and chargeback guidelines

    + Ability to execute in a fast paced, high demand environment while balancing multiple priorities

    + Good analytical skills with high attention to detail and accuracy

    + Strong organizational, multi-tasking, and prioritizing skills

    + Advanced Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint) skills

    + Knowledge and understanding of consumer credit disputes

    + Outstanding problem solving and decision-making skills

    Job Expectations:

    + Start date: January 5, 2026

    + Mandatory Training will begin on your first day: Monday - Friday: 8:00 AM -5:00 PM EST (Must be able to attend the full duration of the training)

    + Working Schedule: Monday - Friday working between the hours of 7:00 AM - 5:30 PM

    + Ability to work additional hours based on business needs

    + This position is not eligible for Visa sponsorship.

    Posting Location(s):

    + CIC- Charlotte, NC or WT HARRIS -1525 W WT Harris Blvd - Charlotte, NC

    + Candidate must reside within a reasonable commute to one of the addresses listed in the posting but will have the option to work from home on a hybrid model schedule

    Posting End Date:

    30 Oct 2025

     

    _*Job posting may come down early due to volume of applicants._

     

    We Value Equal Opportunity

     

    Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

     

    Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

     

    Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

     

    Applicants with Disabilities

     

    To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

     

    Drug and Alcohol Policy

     

    Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

    Wells Fargo Recruitment and Hiring Requirements:

    a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

    b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

    **Req Number:** R-501791